Beschreibung
BRINE SA places the customer needs firmly in the centre and offers a speedy and professional solution. We carefully select suitable consultants and IT-specialists on the basis of their qualification. We pay particular attention to their education, business and technical knowledge, professional experience, individual character and not least, personal preferences
We are looking for a Web Infrastructure Support Analyst
Description:
As Web Infrastructure Support Analyst your specific responsibilities include, but are not limited to:
- Maintenance of the Web infrastructure
- Implementation of requests, including new instances installs for the webfarm
- Service support and closure of request tickets
- Chat monitoring of escalated requests
- Problem resolution, ownership and risk management of issues
- Participation in on-call rotation to provide out-of hours support
- Operational improvements: Procedure and process creation amendment, process training
Requirements:
- A bachelor's degree in IT or its equivalent practical experience
- The capacity to quickly grasp an in-depth understanding of the application functionality, basic concepts and methodologies of the systems
- A good understanding of the infrastructure of each supported product of the system inter-dependencies, good general PC skills, solid Unix skills (Solaris, Linux and Scripting) or strong Wintel skills and good Unix Skills
- An aptitude for analytical thinking and logical problem solving is essential
- Experience in a technical support role is essential
- Experience with web sites (HTML)
- Strong communication skills
- Ability to work autonomously, maintain professionalism and work under tight deadlines
CV's until:
- 18.04.2012
Availability:
- 100%