NOC Engineer (Front Office - Mobile Network)

Beschreibung

We are looking for a hands-on Network Operations Centre (NOC) Engineer for Mobile Network Operations team.

You main responsibilities will be:

• Monitor and ensure active surveillance for customers, products, networks and services managed by the NOC and record events and progress.
• Identify network related incidents with relevant diagnostic tools and develop recovery path to drive these to resolution through the relevant systems and contacts within Networks.
• Logging and progressing of problems on the fault management systems, and managing the problem through to eventual rectification.
• Work in a KPI oriented way (Detection time, reaction time, restoration resolution time etc )
• Perform planned and proactive actions in order to keep the network and the application Servers running at the highest possible availability
• Actively and accurately diagnose network incidents and provide troubleshooting support and resolutions.
• Control all events and activities reported via the various customer and network monitoring tools used in surveillance of the global network
• Ensures delivery of services by 3rd Party suppliers according to agreed SLA's, feeds non-compliance data to Supplier Management teams
• Initiate field service intervention on faults that cannot be fixed remotely and ensuring the field service teams follow the agreed procedures and standards
• Ensures quality of service and performance of net-works against Key Performance Indicators are achieved and improved on against the requirement of Right First Time & Cycle.
• Status and track all fault reports associated with the above activities, following agreed procedures on the opening, tracking and closing of faults, and ensuring quality of service targets are fully met or exceeded.
• Escalate complex issue to higher technical levels within NOC organization.

University Degree in Telecommunications.

Knowledge of Mobile GSM/UMTS Networks:

• GSM, UMTS network architectures and protocols.
• Main Vendors (NSN, Huawei, Ericsson) BSC, BTS, B Node and RNC equipments.
• Basic knowledge about Andrew/ETSA repeaters.
• Microwave links (Point to point and Point to multi-point) knowledge with equipments of main vendors, mainly NSN, NEC and Huawei).
• Good Knowledge of Windows and other Ofimatic tools such as Office.
• Good knowledge of different OS Systems such as Windows, Linux, Sun OS.
• Real Time networks in terms of collecting and analysing traces, troubleshooting problems occurring on the network
• TCP/IP Networks.
• English proficiency required, other language is beneficial.
• Creative and Customer focused.
• Knowledge about technical support workflows and escalation paths.

• Network Management Systems usage in Alarm analysis and correlation experience.
• LTE Networks knowledge.