NOC Engineer (Back Office - Wireless)

Beschreibung

Main tasks of this position are:

• Second line support with necessary expertise to resolve issues escalated from first line diagnostics.
• Provide guidance and support for software delivery and upgrades.
• Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again.
• Escalate the trouble ticket to third line (TAC) when they cannot solve it, and keep involved until solved.
• Coordinate and Implement Changes and configurations over the network elements in Low impact time windows.
• Fulfill the Service configuration and activation according to plan.
• Cooperate with third line support & HQ to deal with the network problems such as collecting statistics, databases, configuration files and logs.
• Do Health checks for periodic maintenance.
• Updating the network structures, version document, third party equipment list and other network related information periodically.
• Preventative maintenance implementation.
• Fault Management support:
  o Trouble ticket management, prioritization, Fault diagnosis, Remote fault resolution, Management and control of fault progression, Escalation of technical support, Dispatch of FLM-FO staff.
  o Work in a KPI oriented way (Detection time, reaction time, restoration resolution time etc
• Configuration Management support:
  o Responsible for actual configuration and provisioning activities within the network, planned events, software introduction, and impact analysis.
  o Software Management: Maintenance of current deployed software for all network elements.
  New software release update and implementation when they become available.

• University Degree in Telecommunications.

3 Required Skills and Experience

2 years experience and deep knowledge of following technologies:

• GSM, UMTS network architectures and protocols.
• Main Vendors (NSN, Huawei, Ericsson) BSC, BTS, B Node and RNC equipments.
• Knowledge about Andrew/ETSA repeaters for tunnel coverage issues.
• Microwave links (Point to point and Point to multi-point) knowledge with equipments of main vendors, mainly NSN, NEC and Huawei.
• Expertise in Real Time networks in terms of collecting and analysing traces, troubleshooting problems occurring on the network.
• Different Network Management Systems architecture and features.
• English proficiency required, other language is beneficial.
• Creative and Customer focused.
• Knowledge about technical support workflows and escalation paths.

• Different OS Systems such as Windows, Linux, Sun OS and others.