NOC Back Office Engineer (core) - Zurich - English speaking

CH  ‐ Vor Ort
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Schlagworte

Beschreibung

NOC Back Office Engineer Core.

Main tasks of this position are:

Second line support with necessary expertise to resolve issues escalated from first line diagnostics.

Provide guidance and support for software delivery and upgrades.

Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again.

Escalate the trouble ticket to third Line (TAC) when they cannot solve it, and keep involved until solved.

Coordinate and Implement Changes and configurations over the network elements in Low impact time windows.

Fulfill the Service configuration and activation according to plan.

Cooperate with third line support & HQ to deal with the network problems such as collecting statistics, databases, configuration files and logs.

Do Health checks for periodic maintenance.

Updating the network structures, version document, third party equipment list and other network related information periodically.

Preventative maintenance implementation.

Fault Management support:

o Trouble ticket management, prioritization, Fault diagnosis, Remote fault resolution, Management and control of fault progression, Escalation of technical support, Dispatch of FLM-FO staff.

o Work in a KPI oriented way (Detection time, reaction time, restoration resolution time etc

Configuration Management support:

o Responsible for actual configuration and provisioning activities within the network, planned events, software introduction, and impact analysis.

o Software Management: Maintenance of current deployed software for all network elements.
New software release update and implementation when they become available.

2 Education level

University Degree in Telecommunications.

3 Required Skills and Experience

2 years experience and deep knowledge of following technologies:

  • Mobile Networks Core components: VLR, HLR, SGSN, MSC, GGSN and Packet Core.
  • Intelligent Networks Systems (IN).
  • PSTN Switching devices and main protocols (SS7).VoIP technology.
  • Mobile and Fix Services equipments such as WAP GW, MMSC, SDP and others.
  • Deep knowledge of different OS Systems such as Windows, Linux, Sun OS and others.
  • Expertise in Real Time networks in terms of collecting and analysing traces, troubleshooting problems occurring on the network.
  • Different Network Management Systems architecture and features.
  • TCP/IP Networks.
  • English proficiency required, other language is beneficial.
  • Creative and Customer focused.
  • Knowledge about technical support workflows and escalation paths.
4 Desired Skills
  • GSM, UMTS network architectures and protocols.
5 Time Table

Monday to Friday in Daytime shifts:

Morning: 7:00 to 15:00

Evening: 14:00 to 22:00

Office Hours: 8:00 to 17:00

And eventually in nights to support network changes.

Start
June
Dauer
3 month to 1 year with extensions
(Verlängerung möglich)
Von
Templeton and Partners
Eingestellt
04.04.2012
Projekt-ID:
343395
Vertragsart
Freiberuflich
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