Beschreibung
Connect44 is looking for an experienced NOC Back Office Engineer Fixed Network
Location: Zurich, Switzerland
Duration: 3 months renewable
Start date: 1 June 2012
Main tasks of this position are:
- Second line support with necessary expertise to resolve issues escalated from first line diagnostics.
- Provide guidance and support for software delivery and upgrades.
- Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again.
- Escalate the trouble ticket to third line (TAC) when they cannot solve it, and keep involved until solved.
- Coordinate and Implement Changes and configurations over the network elements in Low impact time windows.
- Fulfill the Service configuration and activation according to plan.
- Cooperate with third line support & HQ to deal with the network problems such as collecting statistics, databases, configuration files and logs.
- Do Health checks for periodic maintenance.
- Updating the network structures, version document, third party equipment list and other network related information periodically.
- Preventative maintenance implementation.
- Fault Management support:
- Trouble ticket management, prioritization, Fault diagnosis, Remote fault resolution, Management and control of fault progression, Escalation of technical support, Dispatch of FLM-FO staff.
- Work in a KPI oriented way (Detection time, reaction time, restoration resolution time etc
- Configuration Management support:
- Responsible for actual configuration and provisioning activities within the network, planned events, software introduction, and impact analysis.
- Software Management: Maintenance of current deployed software for all network elements.
New software release update and implementation when they become available.
2 years experience and deep knowledge of following technologies:
- TCP/IP Networks including routing protocols, network architectures and different VPN solutions. MPLS protocol and implementation in devices form different vendors.
- WDM network architectures and expertise in working with ODF, attenuators, power adjustments etc.
- Dark fiber network topologies and typical infrastructures (Fiber cables, Chest structure, OTDR measurements, Fiber weldings, ODF types etc.)
- SDH Protocol and network architecture. Experience working with this network, built with any vendor devices.
- Expertise working with IPDSLAM equipments, managing configurations, user profiles and dealing with final user typical issues in DSL connections.
- Expertise in Real Time networks in terms of collecting and analysing traces, troubleshooting problems occurring on the network.
- Different Network Management Systems architecture and features.
- English proficiency required, other language is beneficial.
- Creative and Customer focused.
- Knowledge about technical support workflows and escalation paths.
- Different OS Systems such as Windows, Linux, Sun OS and others.