NOC Engineer (Back Office OSS)

Beschreibung

Main tasks of this position are:

• Second line support with necessary expertise to resolve issues escalated from first line diagnostics.
• Provide guidance and support for software delivery and upgrades.
• Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again.
• Escalate the trouble ticket to third line (TAC) when they cannot solve it, and keep involved until solved.
• Coordinate and Implement Changes and configurations over the network elements in Low impact time windows.
• Fulfill the Service configuration and activation according to plan.
• Cooperate with third line support & HQ to deal with the network problems such as collecting statistics, databases, configuration files and logs.
• Do Health checks for periodic maintenance.
• Updating the network structures, version document, third party equipment list and other network related information periodically.
• Preventative maintenance implementation.

Fault Management support:

o Trouble ticket management, prioritization, Fault diagnosis, Remote fault resolution, Management and control of fault progression, Escalation of technical support, Dispatch of FLM-FO staff.
o Work in a KPI oriented way (Detection time, reaction time, restoration resolution time etc )

Configuration Management support:

o Responsible for actual configuration and provisioning activities within the network, planned events, software introduction, and impact analysis.
o Software Management: Maintenance of current deployed software for all network elements.
New software release update and implementation when they become available.

University Degree in Telecommunications.

4 years experience and deep knowledge of following technologies:

• TCP/IP Networks including routing protocols, network architectures and different VPN solutions. MPLS protocol and implementation in devices from different vendors.
• Deep understanding of protocols employed in management of IP Networks such as SNMP, Syslog, Telnet/SSH, XML, HTTP and NTP.
• Expert level internetworking troubleshooting in a large-scale network &NMS/OSS environments.
• Expert in systems such as Solaris, Linux, Microsoft OS and complex application administration skills.
• Skills in script development experience with one or more of Perl, Tcl, JavaScript, Sed, Awk and Unix Shell.
• Expertise in Real Time networks in terms of collecting and analysing traces, troubleshooting problems occurring on the network.
• English proficiency required, other language is beneficial.
• Creative and Customer focused.
• Knowledge about technical support workflows and escalation paths.

• Huawei NMS Systems (U2000, M2000, I2000) knowledge and process architecture.