Beschreibung
Main tasks of this position are:
- Second line support with necessary expertise to resolve issues escalated from first line diagnostics.
- Provide guidance and support for software delivery and upgrades.
- Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again.
- Escalate the trouble ticket to third Line (TAC) when they cannot solve it, and keep involved until solved.
- Coordinate and Implement Changes and configurations over the network elements in Low impact time windows.
- Fulfill the Service configuration and activation according to plan.
- Cooperate with third line support & HQ to deal with the network problems such as collecting statistics, databases, configuration files and logs.
- Do Health checks for periodic maintenance.
- Updating the network structures, version document, third party equipment list and other network related information periodically.
- Preventative maintenance implementation.
Fault Management support:
o Trouble ticket management, prioritization, Fault diagnosis, Remote fault resolution, Management and control of fault progression, Escalation of technical support, Dispatch of FLM-FO staff.
o Work in a KPI oriented way (Detection time, reaction time, restoration resolution time etc
Configuration Management support:
o Responsible for actual configuration and provisioning activities within the network, planned events, software introduction, and impact analysis.
o Software Management: Maintenance of current deployed software for all network elements.
New software release update and implementation when they become available.
University Degree in Telecommunications.
- Required Skills and Experience2 years experience and deep knowledge of following technologies:
- Mobile Networks Core components: VLR, HLR, SGSN, MSC, GGSN and Packet Core.
- Intelligent Networks Systems (IN).
- PSTN Switching devices and main protocols (SS7).VoIP technology.
- Mobile and Fix Services equipments such as WAP GW, MMSC, SDP and others.
- Deep knowledge of different OS Systems such as Windows, Linux, Sun OS and others.
- Expertise in Real Time networks in terms of collecting and analysing traces, troubleshooting problems occurring on the network.
- Different Network Management Systems architecture and features.
- TCP/IP Networks.
- English proficiency required, other language is beneficial.
- Creative and Customer focused.
- Knowledge about technical support workflows and escalation paths.
- GSM, UMTS network architectures and protocols.