Beschreibung
For our client we are currently looking for a Service manager in Basel, Switzerland.
Start date: 02.04.2012
Duration: till the end of this year (with a possibility to get an extension).
Location: Basel
Role Pupose:
§ In charge of the entire PCLCM (PC Lifecycle Management) service for all desktops and laptops for Novartis globally
§ Responsible for the liaison between the chosen hardware vendors, the architectural and product/operations service teams, the relevant country organisations and any other relevant internal or external organisations which is related to the PCLCM service
§ Responsible for ensuring that the internally and externally sourced IT services for PCLCM are aligned with business needs and are delivered in accordance with customer Service Level Agreements to Novartis IT Standards and in line with industry best practice.
§ Responsible for the service life cycle management of PCLCM which includes service & technology life cycle management and roadmap, architecture, service level management & process improvements, demand & capacity management, innovation, supplier & contract management, benchmarking, pricing and catalogue management, etc
Measures of Success
§ Accuracy of forecasting and running supply chain,
§ Customer feedback on PCLCM service
§ Cost reduction results
§ Alignment of IT Services with business and IT strategy.
§ Operational excellence: measurement through BSC/KPIs and customer satisfaction surveys.
§ Closeness/integration with business function: be personally accepted by business management.
§ Achievement of agreed targets in terms of quality, time and cost.
§ Achievement of service levels corresponding to industry best practice (price/performance etc.)
§ Achievement of modern technology and operations concepts according to industry best practice
Required:
§ 5-10 year experience in managing a globally spanned service preferably in the IT hardware area
§ Extensive experience in working in an international environment as a service manager
§ Excellent English language skills both written and oral
§ Excellent negotiating skills
§ Experienced in Process Management
§ Experienced in Project Management (ITIL)
§ Continuously drives to enhance the existing service to improve quality and reduce cost for the customer benefit
§ Knowhow and interest in the desktop ad laptop market, the global and future trends in the industry in this area and generally interest in the area of IT end-user devices
§ Ready to travel globally
Please quote reference number M88623A in the subject of all correspondence.
Michael Bailey International is acting as an Employment Business in relation to this vacancy.