Beschreibung
1st & 2nd level support of in-house developed and 3rd party applications for securities lending and Repo trading. The applications are used to price and capture trades including the full life cycle management. Trades are either manually entered or feeding in from ECNs. The downstream systems are settlement, risk, P&L and systems among others.
The users are traders, sales traders and various operations teams.
The main tasks are
Analyse incidents, identify the root cause and resolve or escalate appropriately
Perform regular maintenance tasks
Raising change request and implementing system changes
Writing scripts and database queries to extract data and to develop tools
Technical Skills
Minimum requirements:
Writing SQL queries against complex database schemata
Shell Scripting
Basic Perl Scripting
UNIX: Analysing logs, editing files.
Implementing changes using pre defined methods
Optional:
Ticketing software like Remedy, ServiceNow, CA Unicenter
Middle ware experience (Tibco/RV, MQ, SmartSockets, 29West etc)
Experience with job scheduling software AutoSys, Tivoli, Control-M etc.
System and application monitoring software like NetCool, OpenView
Martini
Anvil
ION MarketView
Soft Skills
Minimum requirements:
Fluent verbal and written English is a must.
Excellent proven communication skills
Ability to manage user expectations also in difficult situations
Fast learner as the environment is complex
Successfully mastering changing priorities on an on going basis
Owning problems and driving them through to a solution
Optional: Experience in a Front Office support meaning a trading floor