Service Manager for a customer in Basel (Switzerland)

Basel-Stadt  ‐ Vor Ort
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Schlagworte

Beschreibung

BRINE SA places the customer needs firmly in the centre and offers a speedy and professional solution. We carefully select suitable consultants and IT-specialists on the basis of their qualification. We pay particular attention to their education, business and technical knowledge, professional experience, individual character and not least, personal preferences

We are looking for a Service Manager for a customer in Basel ( Switzerland )

Operational Responsibilities:

  • Oversee all support activities (eg Level 1 & 2 customer support, timely resolution of incidents, open problems, ongoing change implementation, communication to customers) and act as the Development Informatics contact point for escalations, application problems and enhancement requests
  • Manage efforts for Major Incident and Emergency Changes Handling
  • Coordinate with the System Owner planned or actual service outages, information and communication to application end-users
  • In close collaboration with the System Owner sustain a strong Super User community
  • Ensure that all Service Management processes are followed
  • Manage customer expectations by adhering to agreed priorities
  • Support IT Account Manager to ensure solutions and resolutions are aligned with overall customer strategy
  • Ensure technical problems are resolved in a timely ( SLA ) and cost-effective manner.
  • Ensure that regular system health checks (trend analysis, business value, future challenges, risks) are executed and proper application monitoring is in place
  • Ensure that application specific information/data used in Development Informatics internal tools (eg for Incident-, Problem-, Change-Management) is always up to date
  • Recommend application changes to System Owner

Your Technical Skills are:

  • Experience and Knowledge in Linux administration
  • Expertise with High Performance Computing ( HPC ) Clusters and/or scientific computing and applications required
  • Experience in Job Scheduling/Queuing systems (eg SGE, LSF, PBS) required
  • Expertise in Linux application and software installation required
  • Scripting and programming experience required
    (eg. Shell, Perl)
  • Experience in Clearcase and Subversion usage desired
  • Experience in LAMP (Linux, Apache, MySQL, PHP) required
  • Experience with Java web applications (Tomcat, JBOSS) required
  • Experience in VMware ESX management required

Other Skills:

  • Excellent verbal and written communication skills (fluent English is mandatory)
  • Share knowledge, train, and educate the organization's end user community
  • Knowledge of GxP policies and procedures, qualification and validation of computer systems (IQ/OQ/PQ process) desired
  • Familiarity with ITIL processes desired (eight years+)
  • Ability to proactively identify risks and provide mitigation solutions
  • Analytical and problem-solving capabilities
  • Experience supporting scientifically focused users (analytics) a plus
Start
Febr 2012
Dauer
5 months
Von
BRINE SA
Eingestellt
16.02.2012
Projekt-ID:
317867
Vertragsart
Freiberuflich
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