Junior Support Analyst - Finance - Zürich

CH  ‐ Vor Ort
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Schlagworte

Beschreibung

Support Analyst (Junior)

Required Experience/Skills:

  • Business or Junior IT applicants welcome
  • Extraordinary Client focus
  • Excellent communication skills, as you have to be able to express yourself effectively in both business terms and technology terms
  • Ability to work under pressure
  • Fluency in English is a must, German is highly beneficial and additional language skill set is considered a strong plus
  • General interest and understanding of Internet technology, as well as understanding of Operating Systems (Windows XP, Windows 2000, Windows NT)
  • General interest and understanding of trading environments and markets

Responsibilities:

  • Providing our customers with professional multi-lingual technical support for our new strategic application and various business critical applications by phone, chat and email
  • Taking ownership of each client issue through root cause and solution
  • Monitoring system infrastructures
  • Interacting on a daily basis with internal 2nd and 3rd level support staff, with Traders/Sales/Client Relationship teams and with external client technical staff
  • Coordinating/escalating to other production support teams and business groups
  • Adhering to legal guidelines; paying special attention to our client base under the Swiss Secure Zone

The successful candidate will work in the customer support centre, answering business questions regarding the banks applications, monitoring system infrastructure and coordinating with the production support teams. This role is ideal for a recently qualified graduate in either IT or with a general Business Degree, with an interest in trading and banking. Your role will also include providing 1st level support of trading platforms.

If you think that you are the ideal candidate for this position please send a copy of your CV as a Word Document and a daytime contact telephone number.

Please note that applicants must be eligible to qualify for a work permit in the specified location.

Start
ab sofort
Dauer
18 months
Von
RM IT Professional Resources AG
Eingestellt
11.02.2012
Projekt-ID:
314810
Vertragsart
Freiberuflich
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