Beschreibung
In Search of Excellence – also your philosophy for success?Bosshard & Partner’s business activities follow this guiding principle. The company offers its first-class services to selected top companies in banking, industry, insurance and public sectors. Bosshard & Partner defines its market position in a unique manner in three different IT business segments covering job markets consisting of discerning clients, partners and IT specialists. We are the Preferred Supplier of numerous companies – check our company and open mandates at www.bosspub.ch.
Bosshard & Partner is looking with
Mandate 1581
for an eHelp eCommerce Support Analyst
Project environment
eCommerce customer support center of a Swiss Bank, answering business questions regarding the client’s eCommerce applications, monitoring system infrastructure and coordinating with the client’s production support teams.
Tasks
• Providing the client’s customers with professional multi-lingual technical support for our new strategic eCommerce application and various business critical applications by phone, chat and eMail
• Taking ownership of each client issue through root cause and solution
• Monitoring system infrastructures
• Interacting on a daily basis with internal 2nd and 3rd level support staff, with Traders / Sales / Client Relationship teams and with external client technical staff
• Coordinating / escalating to other UBS production support teams and business groups
• Adhering to legal guidelines; paying special attention to the client’s client base under the Swiss Secure Zone
Requirements
• Business or technical apprentice applicants welcome
• Extraordinary Client focus
• Excellent communication skills, as you have to be able to express yourself effectively in both business terms and technology terms
• Ability to work under pressure
• Fluency in English is a must, German is highly beneficial and additional language skill set is considered a strong plus
• General interest and understanding of Internet technology, as well as understanding of Operating Systems (Windows XP, Windows 2000, Windows NT)
• General interest and understanding of trading environments and markets
Skills
• Business or technical apprentice applicants welcome
• Extraordinary Client focus
• Excellent communication skills, as you have to be able to express yourself effectively in both business terms and technology terms
• Ability to work under pressure
• Fluency in English is a must, German is highly beneficial and additional language skill set is considered a strong plus
• General interest and understanding of Internet technology, as well as understanding of Operating Systems (Windows XP, Windows 2000, Windows NT)
• General interest and understanding of trading environments and markets
Workload: 100%
Start Date: 1.3.2012
End Date: 20.6.2012, possibility of prolongation of 6 months
Workplace: Zurich
Did we gain your interest? Please do not hesitate to contact Mr. Sebastian Ottinger at or