Application Service Manager for MODESIM

Vertragsart:
Vor Ort
Start:
01.03.2012
Dauer:
12 months +
Von:
MBA - Zurich
Ort:
Basel-Stadt
Eingestellt:
09.02.2012
Land:
flag_no Schweiz
Projekt-ID:
313713

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Application Service Manager for MODESIM

For our client we are currently looking for a Application Service Manager for MODESIM in Basel, Switzerland.

Start date:

Duration: 1 year + (with a possibility to get an extension).

Location: Basel

Description:

Oversee all support activities (eg Level 1 & 2 customer support, timely resolution of incidents, open problems, ongoing change implementation, communication to customers) and act as the - - Development Informatics contact point for escalations, application problems and enhancement requests
Manage efforts for Major Incident and Emergency Changes Handling
Coordinate with the System Owner planned or actual service outages, information and communication to application end-users
In close collaboration with the System Owner sustain a strong Super User community
Ensure that all Service Management processes are followed
Manage customer expectations by adhering to agreed priorities
Support IT Account Manager to ensure solutions and resolutions are aligned with overall customer strategy
Ensure technical problems are resolved in a timely (SLA) and cost-effective manner.

Required:

Experience/Knowledge in Linux administration (RHEL 4/5) required
Have the ability to get up to speed quickly (work environment technologies)
Self-motivated and have the ability to work through hurdles with minimal supervision.
Financial and budget forecasting/tracking
Vendor Management
Knowledge of GxP policies and procedures, qualification and validation of computer systems (IQ/OQ/PQ process) desired
Familiarity with ITIL processes desired
Ability to multitask.
Ability to proactively identify risks and provide mitigation solutions
Detail oriented
Analytical and problem-solving capabilities
Exceptional customer focus
Experience supporting scientifically focused users (analytics) a plus
Excellent verbal and written communication skills (fluent English is mandatory)
Ability to work in a multi-cultural global environment
Share knowledge, train, and educate the organization's end user community

Michael Bailey International is acting as an Employment Business in relation to this vacancy.