Application Service Manager - Linux administration

Vor Ort
5 months
Nicoll Curtin Technology
flag_no Schweiz

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On behalf of our client, a major pharmaceutical company based in Basel, Nicoll Curtin require a Application Service Manager for a 5 months contract based on site in Basel.

The role entails:

Manage the operation and support:

    • Oversee all support activities (eg Level 1 & 2 customer support, timely resolution of incidents, open problems, ongoing change implementation, communication to customers) and act as the Development Informatics contact point for escalations, application problems and enhancement requests
    • Manage efforts for Major Incident and Emergency Changes Handling
    • Coordinate with the System Owner planned or actual service outages, information and communication to application end-users
    • In close collaboration with the System Owner sustain a strong Super User community
    • Ensure that all Service Management processes are followed
    • Manage customer expectations by adhering to agreed priorities
    • Support IT Account Manager to ensure solutions and resolutions are aligned with overall customer strategy
    • Ensure technical problems are resolved in a timely (SLA) and cost-effective manner.

Manage maintenance and application optimization:

    • Ensure that regular system health checks (trend analysis, business value, future challenges, risks) are executed and proper application monitoring is in place
    • Ensure that application specific information/data used in Development Informatics internal tools (eg for Incident-, Problem-, Change-Management) is always up to date
    • Recommend application changes to System Owner (eg due to technical/technology reasons)

Technical Requirements:

  • Experience/Knowledge in Linux administration (RHEL 4/5) required
  • Expertise with High Performance Computing (HPC) Clusters and/or scientific computing and applications required
  • Experience in Job Scheduling/Queuing systems (eg SGE, LSF, PBS) required
  • Expertise in Linux application and software installation required
  • Scripting and programming experience required
    (eg. Shell, Perl)
  • Experience in Clearcase and Subversion usage desired
  • Experience in LAMP (Linux, Apache, MySQL, PHP) required
  • Experience with Java web applications (Tomcat, JBOSS) required
  • Experience in VMwareESXmanagement required

Other Skills required:

  • Excellent verbal and written communication skills (fluent English is mandatory)
  • Ability to work in a multi-cultural global environment
  • Share knowledge, train, and educate the organization's end user community
  • Have the ability to get up to speed quickly (work environment technologies)
  • Self-motivated and have the ability to work through hurdles with minimal supervision.
  • Financial and budget forecasting/tracking
  • Vendor Management
  • Knowledge of GxP policies and procedures, qualification and validation of computer systems (IQ/OQ/PQ process) desired
  • Familiarity with ITIL processes desired
  • Ability to multitask.
  • Ability to proactively identify risks and provide mitigation solutions
  • Detail oriented
  • Analytical and problem-solving capabilities
  • Exceptional customer focus
  • Experience supporting scientifically focused users (analytics) a plus

If you feel that you are a strong candidate for this position, please apply with an updated CV.