Beschreibung
On behalf of our client, a major pharmaceutical company based in Basel, Nicoll Curtin require a Application Service Manager for a 5 months contract based on site in Basel.
The role entails:
Manage the operation and support:
- Oversee all support activities (eg Level 1 & 2 customer support, timely resolution of incidents, open problems, ongoing change implementation, communication to customers) and act as the Development Informatics contact point for escalations, application problems and enhancement requests
- Manage efforts for Major Incident and Emergency Changes Handling
- Coordinate with the System Owner planned or actual service outages, information and communication to application end-users
- In close collaboration with the System Owner sustain a strong Super User community
- Ensure that all Service Management processes are followed
- Manage customer expectations by adhering to agreed priorities
- Support IT Account Manager to ensure solutions and resolutions are aligned with overall customer strategy
- Ensure technical problems are resolved in a timely (SLA) and cost-effective manner.
Manage maintenance and application optimization:
- Ensure that regular system health checks (trend analysis, business value, future challenges, risks) are executed and proper application monitoring is in place
- Ensure that application specific information/data used in Development Informatics internal tools (eg for Incident-, Problem-, Change-Management) is always up to date
- Recommend application changes to System Owner (eg due to technical/technology reasons)
Technical Requirements:
- Experience/Knowledge in Linux administration (RHEL 4/5) required
- Expertise with High Performance Computing (HPC) Clusters and/or scientific computing and applications required
- Experience in Job Scheduling/Queuing systems (eg SGE, LSF, PBS) required
- Expertise in Linux application and software installation required
- Scripting and programming experience required
(eg. Shell, Perl) - Experience in Clearcase and Subversion usage desired
- Experience in LAMP (Linux, Apache, MySQL, PHP) required
- Experience with Java web applications (Tomcat, JBOSS) required
- Experience in VMwareESXmanagement required
Other Skills required:
- Excellent verbal and written communication skills (fluent English is mandatory)
- Ability to work in a multi-cultural global environment
- Share knowledge, train, and educate the organization's end user community
- Have the ability to get up to speed quickly (work environment technologies)
- Self-motivated and have the ability to work through hurdles with minimal supervision.
- Financial and budget forecasting/tracking
- Vendor Management
- Knowledge of GxP policies and procedures, qualification and validation of computer systems (IQ/OQ/PQ process) desired
- Familiarity with ITIL processes desired
- Ability to multitask.
- Ability to proactively identify risks and provide mitigation solutions
- Detail oriented
- Analytical and problem-solving capabilities
- Exceptional customer focus
- Experience supporting scientifically focused users (analytics) a plus
If you feel that you are a strong candidate for this position, please apply with an updated CV.