Beschreibung
Analyst Desk Side Support
You will provide Support (Desk Side Support) to all business units at the sites Zug, Spreitenbach and Baar
Start date: ASAP
Duration: 3-6 months
Location: Zug/Baar/Spreitenbach
KEY RESPONSIBILITIES/TASKS
* Incident and Service Request Mgmt
* Notebook & desktop PC installation & configuration according to standards
* Purchasing of IT equipment through Ariba
* Small projects
* 2nd level helpdesk at Zug, Spreitenbach and Baar
ACCOUNTABILITIES/KEY MEASURES
End User Incidents
* Incident Resolution Time
* Incident Response Time
* Incident Customer Satisfaction
Service Request Management
* Resolution Time
* Customer Satisfaction
Workstation Compliance
* Security
* Anti-virus
* Standards
Compliance with ITSS and Corporate policies, standards, and procedures
* Trainings
* Time Tracking
* IAPP (Information and Asset Protection Policy)