Analyst Desk Side Support

CH  ‐ Vor Ort
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Schlagworte

Beschreibung

JOB TITLE: Analyst Desk Side Support

THE SAP OPPORTUNITY

POSITION INFORMATION

Job Title: Analyst Desk Side Support

Location: Zurich Region

SCOPE OF THE ROLE AND BASIC PURPOSE

  • Provides End User Support (Desk Side Support) to all of the clients business units at the sites zurich
  • Purpose is to backfill leaving employees ASAP until ASC takes over in July or October 2012.
  • Two full FTEs are required.

KEY RESPONSIBILITIES/TASKS (indicate estimated % of time spent where possible)

  • Incident and Service Request Mgmt
  • Notebook & desktop PC installation & configuration according to the clients standards
  • Purchasing of IT equipment through Ariba
  • Small projects
  • 2nd level helpdesk at Zurich region

ACCOUNTABILITIES/KEY MEASURES

End User Incidents

  • Incident Resolution Time
  • Incident Response Time
  • Incident Customer Satisfaction

Service Request Management

  • Resolution Time
  • Customer Satisfaction

Workstation Compliance

  • Security
  • Anti-virus
  • Standards

Compliance with ITSS and Corporate policies, standards, and procedures

  • Trainings
  • Time Tracking
  • IAPP (Information and Asset Protection Policy

LANGUAGES

  • English (German preferred but not a necessity)

IF YOU ARE INTERESTED/AVAILABLE

If you are available send your updated CV in Word format to this job ad and be sure to include all relevant availability dates and expectations for immediate review. Candidates must be eligible to work in this location.

Start
Immediate
Dauer
months
Von
Next Ventures Ltd
Eingestellt
08.02.2012
Projekt-ID:
312484
Vertragsart
Freiberuflich
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