Beschreibung
Support Analyst for eHelp eCommerce
You will work in the eCommerce customer support center, answering business questions regarding applications, monitoring system infrastructure and coordinating with production support teams.
Your responsibilities:
- Providing customers with professional multi-lingual technical support for their new strategic eCommerce application business critical applications by phone, chat and eMail
- Taking ownership of each client issue through root cause and solution
- Monitoring system infrastructures
- Interacting on a daily basis with internal 2nd and 3rd level suppot staff, with Traders, Sales, Client Relationship teams, external client technical staff
- Coordinating, escalating to other production support teams and business groups
- Adhering to legal guidelines; paying special attention to client base under the Swiss Zone
Work experience required:
- Extraordinary Client focus
- Technical ability
- General interest and understanding of Internet Technology, as well as understanding of operating systems (Windows 2000, Windows NT)
Mandatory skills:
- Fluency in English, German highly beneficial (French, Italian a plus)
Softskills:
- Excellent communication skills both in business and technical terms Ability to work under pressure