Desktop Support Engineer x2 - Switzerland (Zurich) - 3 Year Contract

CH  ‐ Vor Ort
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Schlagworte

Beschreibung

My prestigious telecommunication company based in Zurich (Switzerland) have a requirement for 2 desktop support engineers on a long-term 3 year contract. This role will be suitable for candidates coming from a service desk, 1st and 2nd line support, field engineer, helpdesk, or floorwalking background. This is an excellent opportunity to work with a global telecommunication company with fantastic financial rewards. The successful candidate will be fluent to a native level in German.

REQUIRED SKILLS: 

- Active Directory Administration
- Exchange/Outlook
- Microsoft Office
- General Windows Troubleshooting (XP, 7)
- Fluent German Speaker

ROLE:

- Performance of hardware repair service or replacement of IT Equipment;
- Coordination with the Service Desk or other Global Support Functions for Request diagnosis and transfer of Request;
- Locally performed Requests related to the Client Device, peripherals, Spare Part Items, recycled hardware, Software, and personal printers (ie non-networked printers) (eg, installation/configuration of the new Workstations, peripherals and Software);
- Support the spare part management for IT Equipment defined in the Customer IT Service Portfolio or other IT Equipment or related items expressly identified by Customer (eg, mice, network cables, batteries and cases for laptops) ( Spare Part Items ).

This support shall consist of the following:

- Track IT Equipment provided to Permitted Users for temporary use;
- Delivery of security-related items (eg, tokens and user accounts according to Customer security policies and standards);
- Utilizing the device tags verify the warranty status of IT Equipment, where tags are not available verification will be via Service Desk. Initiation of warranty process will be through Service Desk, including the ordering of warranty repairs;
- Replacement of consumables, excluding paper, for personal printers based on a Request;
- Emergency/major Incident related On-Site Support service;
- Administering and managing the overall operation of On-Site Support and Service Point Services;
- Performing IMAC/Ds on IT Equipment and managing the commissioning, delivery and decommissioning of Client Devices;
- Ensure Client Device is backed-ups when the order requires replacing a Client Device with a new Client Device.
- Configuring Client Device for use within the defined Customer system domain to the appropriate segment within the Active Directory. Any change in Active Directory server will be outside the Partner scope; Partner will only be responsible for configuring the changes in the end user device;
- Partner will follow all Client Device naming standards, which are defined on a per region basis;
- When performing an IMAC/D, remove old Client Devices and other IT Equipment that has been replaced and delivering, via Customer's logistics partner where applicable, such IT Equipment to the relevant Service Point or other specified location for recycling or disposal;
- Providing needed information for the asset management system when Client Devices are handed over to Permitted Users, or components are added, changed or released.

Please send across your most up to date CV in order to be considered for this role.

Start
ab sofort
Dauer
3 Years
Von
Cameron Kennedy
Eingestellt
03.02.2012
Projekt-ID:
309510
Vertragsart
Freiberuflich
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