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Helpdesk Agent

Basel-Stadt  ‐ Vor Ort
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Schlagworte

Beschreibung

For our customer in Basel we are looking for a

Helpdesk Agent

Your responsibilities:

  • Accepting all kinds of queries and fault reports. Informing and supporting users in the event of system failures. First point of contact for simple fault clearance or forwarding fault reports and operational messages to internal Service Delivery Partners.

    Your Job:

  • Accepting all kinds of queries, fault reports and change requests from the users
  • Recording and classificating the required information
  • Analyzing fault reports and queries, correcting malfunctions (remote analysis), answering simple technical questions and triggering workarounds (first level support)
  • Forwarding fault reports and questions to the second level support, supervising fault repair and keeping the error log
  • Informing the user in case of errors/faults and instructing them about the correct use of technical and means and applications
  • Releasing user accounts and access rights in exceptional situations
  • Forwarding fault reports and operating messages to the users

    Main skills:

  • Fluent German and English
  • Social networker with strong customer focus and appropriate communication skills (speak their language)
  • German skills are appreciated as candidates with German skills are favoured
  • Outstanding coordination and organization skills with a passion for monitoring and tracking
  • Good conceptual knowledge of infrastructure: Windows, Linux, Oracle and SQL
  • Ability to work under pressure, self-organized (upon induction and coaching)
  • Positive personality (charisma)

    If you are interested in this position please do not hesitate to send us your CV electronically.

    • Start
    keine Angabe
    Dauer
    31/12/12
    Von
    Harvey Nash IT Recruitment Switzerland
    Eingestellt
    27.01.2012
    Projekt-ID:
    305616
    Vertragsart
    Freiberuflich
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