Beschreibung
Our customer, a large pharmaceutical corporation in Basel, is looking for a
Service Desk Analyst/Support Analyst
With the following skills and responsibilities:
Provide first, second and third level support for one or more business processes and/or technology systems in a large-scale business enterprise environment.
Demonstrate commitment and ingenuity in expert application of available facilities to non-standard situations, diagnosing underlying causes of difficulties, and devising solutions to ensure that the effect on operations is minimized
Regularly monitor the incident, status and speed of resolution of inquiry ' s and problems; is pro-active in devising improvements and recommending changes to systems, products or services.
Administration and Documentation (data correction, cleanup activities, user registration, changes applied on tools, update process description, user training material creation/update, training tracking).
The ideal candidate will join a team supporting Tools - from ticketing tool to document management syste. The scope is to handle operational activities such as user registration, job monitoring, application testing, first level support, 3rd party contact in caso of issues, communication to end users. Tools supported are global (English is mandatory).
Our customer supports tools (incl. processes) mainly for a SAP Organization (ERP SISNet) on a global level and for cross divisional organizations within the company. A list of tools:
SISNet Tools: Ticketing Tool (Magic), Change Management (SISNet Trace), Document Repository (DocNav), Intranet collaborative website for SISNet (SharePoint)
We look forward receiving your application.