Beschreibung
We are looking for an Application Support Specialist in the area of Basel:Job Purpose:
• Support for internal scientific applications and related IT processes support to guarantee optimal and accurate usage of researchers IT workplace.
• Knowledge transfer to Service Desk agents in the NIBR Europe Service Desk, including training,
documentation, coaching.
• Identification of areas requiring small automations.
• On occasion, general IT support.
This role coordinates closely with infrastructure IT supporters with whom it shares the IT support services provisioning and also with Information Systems teams which develop and maintain the scientific applications and with whom the successful candidate will work on a day to day basis. The candidate will be a strong team player. This role is one of four Scientific Support roles.
Major Accountabilities:
• Support calls related to application functionality and use, particularly in guiding scientist to capture data correctly
• Analyzes simple to moderately complex inquiries, resolves problems when possible and/or determines appropriate technical area or information system group to resolve problems.
• Consults with IT professionals when the appropriate course of action is unclear.
• Alerts user community when a major problem is suspected.
• Follows up on specific in.quiries or requests to ensure user/customer satisfaction.
• Reports procedures and makes suggestions for improvements.
• Applies knowledge of overall systems & landscape as appropriate.
• Performs related duties as assigned.
• Ability to handle multiple requests simultaneously.
• Professionalism and confidence to interact with researchers.
• Contribute to helpdesk procedures.
• Contribute to Information Systems IS teams projects as directed
Key performance indicators / measures of success:
• Researchers satisfaction on ability and proper way to get the incidents managed and requests executed.
• Ensure stable and well performing scientific IT environment by resolving researchers issues in a timely and efficient manner.
• Contribution to the incidents resolution & request management knowledge database in term of quality and relevance of reports.
• Apply professional competencies to administrate and optimize the scientific IT environment.
• Ability to recognize recurring incidents, to analyze problems and propose systems changes.
Education/experience:
• Degree or experience in an area around biology, pharmacology or bioinformatics.
• Biology software application and system experience.
• Minimum of 2 years experience working in pharmaceutical, biotech, or life sciences industries.
• Support function experience.
• Training experience.
Start:
03.10.2011
End:
02.10.2013
Should you wish to apply, please send your latest CV in WORD format and IN ENGLISH together with your availability and the ALL INCLUSIVE rate in Swiss Francs you require.
Jennifer Sloot
ORCA Solution AG
Aeschengraben 10
4010 Basel
Telefon:
Email:
ORCA Solution AG