Technical Engineer IT Onsite (m/f)

Nyon  ‐ Vor Ort
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
Sie finden vakante Projekte hier in unserer Projektbörse.

Schlagworte

Beschreibung

This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

You will provide
(a) Mid-level analysis and technical support for customers and their networked computers and peripherals.
(b) Interface with multiple levels of end users, management, VIPs and local technical staff.

Duties include
? Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop support, printers, PDAs, BlackBerrys, and LAN cable drops
? Troubleshooting and resolving software issues; reimaging computers/hard drives
? Backing up and restoring settings and associated systems administration activities
? Taking ownership of issues through to resolution on all appropriate requests.
? Categorize and prioritize end user support requests and service requests by utilizing a Remedy ticketing system to track tickets and provide up-to-date status and information.
? Move equipment associated with escalated help desk incidents and service requests
? Performing asset inventory activities as needed.
? Trains and orients staff on use of hardware and software.
? Recommends and / or performs upgrades on systems to ensure longevity.
? Works with procurement staff to purchase hardware and software.
? You may be required to mentor/coach junior level technicians and assist in Level 1 support as needed.
? This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.


Desired Experience:
• At least 2 - 4 years of experience in the field or in a related area required
• Strong Microsoft Office skills (Outlook, Word, and Excel)
• Thorough understanding of Outlook's calendaring tool
• Understanding of Exchange functional accounts and how they are used within Microsoft technologies
• Strong customer service skills
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• Strong written and verbal communication skills
• Must be detail oriented and self motivating
• Background security check required


PREFERRED SKILLS:
• Prior experience on Desktops, Workstations, Notebooks and Printers
• Collaboration experience including remote control of PCs and video conferencing knowledge
• Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades
Start
08.2011
Dauer
12 Monate
(Verlängerung möglich)
Von
Hemmersbach
Eingestellt
19.07.2011
Ansprechpartner:
Frank Hadasch
Projekt-ID:
222563
Vertragsart
Festanstellung
Um sich auf dieses Projekt zu bewerben müssen Sie sich einloggen.
Registrieren