Beschreibung
We are looking for a Service Desk Analyst in the area of Basel:Tasks:
• Provide 1st and 2nd level support, on desk and by phone.Support users in using the applications and tools
• Work in a small IT Helpdesk of 2 persons and supports about 360 users.
• Teamwork with other external and internal support organizations
• Dealing with daily IT problems of user in varies area of IT.
• Managing tickets of internal, external service providers in several databases.
• General Hard- and Software troubleshooting.
• Administration of user accounts in the IT environment.
• Configuration and implementation of Remote Access System
• Maintenance of IT assets in administrative IT-databases
Requirements:
• Language skills : English required; German, French desired
• Good communication skills.
• Good knowledge and experienced in Microsoft Standard products, MS Windows XP, NT, 7 MS Office
• Able to follow complex IT service processes and SOP’s
• Experienced with Call centers and dealing with customer requests and incident
Start:
06.06.2011
End:
01.06.2012
Should you wish to apply, please send your latest CV in WORD format and IN ENGLISH together with your availability and the ALL INCLUSIVE rate in Swiss Francs you require.
Jennifer Sloot
ORCA Solution AG
Aeschengraben 10
4010 Basel
Telefon:
Email:
ORCA Solution AG