Network / System Analyst - System Engineer

Vertragsart:
Vor Ort
Start:
06.2011
Dauer:
12 Monate
Von:
ORCA Solution AG
Ort:
Basel
Eingestellt:
10.05.2011
Land:
flag_no Schweiz
Projekt-ID:
209577

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We are looking for an Network / System Analyst - System Engineer in the area of Basel:

JOB PURPOSE:
Provide scientific IT support for a local biopharma research organization. The ideal candidate will be accountable for the provision of scientific applications and related IT processes support to guarantee optimal and accurate usage of researchers IT workplace. This position is responsible for providing support remotely as well as at the location of researchers. Training sessions delivery is also part of the scope.
This role coordinates closely with infrastructure IT supporters with whom it shares the IT support services provisioning and also with Information Systems teams which develop and maintain the scientific applications.

Our scientist customers discover and deliver life-saving medicines and deserve and require the best possible scientific IT support. If you want to help scientists solving IT related problems, look here. If you are excited about and want to be part of an organization in discovering lifesaving new drugs across three continents in four countries, we’d like to talk to you.

MAJOR ACCOUNTABILITIES:
• Interprets, evaluates, and resolves, if possible, telephone inquiries pertaining to the functional operation of all installed scientific applications supported by IT.
• Analyzes simple to moderately complex inquiries, resolves problems when possible and/or determines appropriate technical area or information system group to resolve problems.
• Consults with IT professionals when the appropriate course of action is unclear.
• Alerts user community when a major problem is suspected.
• Follows up on specific inquiries or requests to ensure user/customer satisfaction.
• Reports procedures and makes suggestions for improvements.
• Applies knowledge of overall systems & landscape as appropriate.
• Performs related duties as assigned.
• Deliver scientific IT training courses to researchers.
• Ability to handle multiple requests simultaneously.
• Professionalism and confidence to interact with researchers.
• Contribute to helpdesk procedures.

KEY PERFORMANCE INDICATORS/MEASURES OF SUCCESS:
• Researchers satisfaction on ability and proper way to get the incidents managed and requests executed.
• Ensure stable and well performing scientific IT environment by resolving researchers issues in a timely and efficient manner.
• Contribution to the incidents resolution & request management knowledge database in term of quality and relevance of reports.
• Apply professional competencies to administrate and optimize the scientific IT environment.
• Ability to recognize recurring incidents, to analyze problems and propose systems changes.

EDUCATION / EXPERIENCE:
Minimum education/experience:
• Degree.
• Minimum of 2 years experience working in pharmaceutical, biotech, or life sciences industries.
• Chemistry and biology software application and system experience.

Desirable education/experience:
• Some degree or experience in a scientific discipline, computer science, engineering or mathematics.
• Support function experience.
• Training experience.

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Should you wish to apply, please send your latest CV in WORD format and IN ENGLISH together with your availability and the ALL INCLUSIVE rate in Swiss Francs you require.

Jennifer Sloot
ORCA Solution AG
Aeschengraben 10
4010 Basel

Telefon: +41 (0)
Email:
ORCA Solution AG