Beschreibung
We are developing and operating global IT solutions, which support business processes for drug product manufacturing with focus on shop floor applications.General Information:
Start date: 03.05.2021
End date: 31.12.2021
Extension: On request and showed performance
Work location: Kaiseraugst
Workload: 100%
Remote/Home Office: Homeoffice yes / No full remote
Traveling required: No
Tasks & Responsibilities:
• Provide application management and support, to ensure operational stability and effectiveness of several applications
• Support our IT solutions by applying specific knowledge of systems and tools as well as problem solving skills
• Implement and monitor system performance using defined standards and resolve or escalate problems for resolution when appropriate
• Manage change requests to improve efficiency, functionality and reliability
• Participate in the execution and documentation of system testing. Ensures that the testing activities are executed following the Validation/Test Plan, create or conduct computerized system testing to ensure quality, design integrity and proper functionality.
• Write installation guide, change requests and tickets, execute informal tests in lab.
• Supports the business, conducts the technical meetings with suppliers
Must Haves:
• At least one year MES experience (*)
• Theoretical understanding of business processes in the manufacturing environment, Packaging and/or Shop floor area (ideally also work experience) (*)
• Experience with Track and Trace Systems, MES and automation : Reproduce issues in applications and find solutions (*)
• Ability to communicate with our colleagues and internal customers all over the world Including troubleshooting in case of issues(*)
• Incident management: accept, process, resolve issues in our Track and Trace applications
• Troubleshooting (Candidate should have to necessary knowledge about it)
• Database / SQL (analyze/understand queries)
• Processes and tools : E2E packaging processes. ISA 95 and GAMP5 norms IT background
• Change management specific tools : Service Now and HPLM
• Read and analyze application log files for investigation
• Knowledge of at least one programming language to be able to understand Track and trace-related codes and to analyze them (basic debugging)
• Flexibility to work outside of normal working hours or on-call arrangements to provide global support
• Having sense of urgency and working under pressure
• Negotiation of delays. Used to planning and reporting.
• Fluent in English (written and spoken), German is a plus
Nice to Haves:
• Experience working in the pharmaceutical industry, within a regulated environment (CSV)
• Preferably experience with Laetus and/or OPAL track & trace solutions
• MES (Mfg. Execution System) Experience in PMX or Pharma Suite
• Technical SME for IT Infrastructure topics. Provides knowledge and skills in Infrastructure topics across the lifecycle.
• Nice to have : familiar with database such as Microsoft sql server