Beschreibung
Production Support Analyst - Zurich
Role: Production Support Analyst
Number of roles: x5 Roles
Client Location: Zurich - Switzerland
Type of role: Contract - 12 Months
Key Responsibilities:
- Incident Management - ability to do analytical investigation to provide resolution through workaround for application issues and batch failures as per L2 SLA
- Problem management - raise PRB tickets in ServiceNow and perform root Cause Investigation independently or jointly with L3/Dev team
- Work closely with L3/Dev/Build team on new releases and ensure support preparedness for release and deployments
- Participate in Incident calls and provide technical solution in collaboration with Client SMEs and L3/Dev team
- Proving on call/additional hour coverage as and when required (as per Swiss law)
- Coordinating with offshore/other teams for timely execution of critical milestones and other deliverables
- Providing valuable inputs for automations and other organizational initiatives
- Driving end-to-end resolution to production issues
- Learn new Technologies like Hadoop,Axiom
Skills and competencies:
- Bachelors degree, preferably in Computer Science, Computer or Industrial Engineering, Management Information Systems, Business & IT or other related specialisms
- Technical knowledge of UNIX, Oracle,Control M is must
- Good to have Hadoop,Big data knowledge
- Strong problem solving and analytical skills, ITIL is must
- Ready to work in Production support project with shift (24 by 5) and weekend on call.
Good communication Skills - Fluent English, German good to have
If you are interested in the role and are able to freely work in Switzerland without sponsorship please send your CV to (see below)
Many thanks,
Ben Jones
Manager - Infrastructure and Cloud