Trading Application and Hardware Supporter (m/f)

Zürich  ‐ Vor Ort
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Beschreibung

We are supporting our client, an international bank in Zurich, in their search for a Supporter. This involves hardware as well as software in the Markets department. 

Tasks

  • Receiving and processing questions

  • Change requests and incident reports from users in connection with the IT infrastructure and software, mainly via telephone but also via e-mail

  • Documenting and monitoring open enquiries and incident reports

  • Pre-analysis of incidents

  • Keeping users informed about the status of their enquiry and general faults

  • Solving hardware, software and installation problems via remote access

  • Instructing, supervising and supporting users on the telephone with enquiries and problem solutions 


Requirements


  • 3+ years of experience in Banking/Finance or similar environment

  • Experience in a Support role in a Banking / Finance environment

  • Strong Knowledge of Windows and the Microsoft environment, especially software installation and administration tasks

  • Knowledge of Products traded in Markets (FX, EQ, Options, Structured Products)

  • Knowledge of PC and Server Hardware

  • Experience of Incident Tracking software (HPSM, JIRA)

  • On-call duty Whole Week (seven days in a row) 

  • High level of fluency in English and German (other languages a bonus)


Soft Skills


  • Team player with excellent communication skills






 
Start
03.2021
Dauer
11 Monate
Von
Bosshard & Partner Unternehmensberatung AG
Eingestellt
01.03.2021
Ansprechpartner:
Hanspeter Himmel
Projekt-ID:
2060560
Vertragsart
Freiberuflich
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