Beschreibung
We are supporting our client, a bank in Zurich, by finding a IT Service Owner for Channels Content Solutions. The role for this position will include the end-to-end responsibility for the IT service for automated content distribution according to specific interfaces and underlying rule engine(s). The resource is responsible for the day-to-day operations and will support project streams which are part of a strategic and multi-year digitization program. We offer a highly interesting environment in a motivated team with a “change” spirit.Tasks
- Service planning (lifecycle, service enhancements and continuous improvements)
- Stakeholder management and service coordination with affected partners from Business Product Management, Business Operations and various IT units
- Incident- and defect management (analysis, proactive tracking and escalation management)
- Analysis of Change Requests, release planning
- Subject matter expert of end-to-end processes, logical and physical architecture
- Service management (SLA/OLA control)
- Service monitoring, availability control, handling of incidents and problem tickets (evaluation, coordination, reporting)
- Maintenance support in terms of lifecycle changes, application documentation, regular controls, statistics, etc.
- Support of test preparation and execution, release support
- Analysis for incidents and defects, tracking and coordination with internal and external providers
Requirements
- University degree in computer science or similar
- Proven experience within financial industry – solid knowledge of underlying banking processes and data regulatory requirements
- Proven experience with enterprise content management solutions for multiple e-channels and its challenges especially regarding content distribution
- Proven expert knowledge within the technical integration of content distribution (and underlying campaign management) for various target client groups
- Profound skills within software development
- Experience using XML, JSON and/or HTML(5)
- Experience in web services (REST API)
- Know how in banking operations and incident management as an additional asset
- Good skills within application and vendor management
- Fluent German and English skills
- Plus: knowledge in containerized solutions (Kubernetes, Docker et al)
- Plus: experience in server system engineering and configuration
- Plus: Agile project management – SAFe (scaled agile)
Soft Skills
- Strong coordination and presentation capabilities
- Proactive, autonomous, persistent
- Highly structured, able to find technical solution approaches, define options and underlying evaluation