Beschreibung
Support Engineer Medical Device- biotechnology/hardware engineering/English /GxP/GermanProject / Role:
For our client Roche Diagnostics in Rotkreuz we are looking for a highly motivated and qualified Support Engineer Medical Device
Background:
Roche Diagnostics International Ltd in Rotkreuz is one of the world's leading providers of diagnostic system solutions for clinics, laboratories and doctors' offices.
We are a culturally diverse team with many years of professional experience within and outside Roche. Our primary focus is to provide second level support for cobas(R) 6800 & 8800 Systems. These systems are increasingly used for COVID-19 PCR testing across the globe. We accomplish our daily responsibilities with strong collaboration and a OneRoche mindset. Our purpose is to deliver excellent customer service, improve product performance, while maintaining high regulatory compliance.
We are looking for an experienced Engineer (temporary position) to join our team based in Rotkreuz, Switzerland. You will be responsible for timely resolution of technical product complaints escalated by the Roche regional service teams for the cobas 6800 & cobas 8800 Systems
Main Tasks:
* Full accountability for the timely management and resolution of individual customer complaints
* Determine and provide workarounds where appropriate
* Collaborate with investigation teams to ensure a fast & efficient root cause analysis
* Regular and active communication with the case initiator and other relevant stakeholders in a proactive and timely manner
* Collaborate with stakeholders (regional service teams, business representatives, quality departments, R&D, Manufacturing) to initiate temporary and permanent issue
resolution
* Document investigation and outcome of the individual complaints according to regulation.
Must Have:
Academic degree in Engineering (IT, Biomedical, Electronics, Electrical, Mechanical, Biotechnology, Process Engineering, etc).
* 2 to 6 years of professional experience in technical support, product development, testing or manufacturing with a focus on hardware engineering - (e.g. robotics, automation, microfluidic systems, medical devices, etc)
* First experience with Troubleshooting & technical problem solving
* First experience within medical device industry or related areas are a plus
* First experience within a Technical customer service role is a plus
* High technical orientation and hands on approach
* Ability to learn new & complex systems and technologies quickly, with minimal supervision
* Ability to handle multiple cases in parallel
* Customer focus and high sense of urgency to drive cases to a timely resolution and closure
* Positive attitude, good sense of humor and ability to work independently as well as in team
* Excellent communication, interpersonal skills and business acumen
* Excellent spoken and written English is a must; additional languages is a plus.
Technical or scientific bachelor degree with minimum 5 years quality experience or a completed education in a technical profession with minimum 10 years quality experience environment
Reference No.: 919890SGR
Role: Support Engineer Medical Device
Industry:Pharma
Location:Rotkreuz
Workload:100%
Start:01.02.2021
Duration: 12++
Deadline: 14.12.2020
Should you find yourself suitable for this position then please send us your complete CV using the link in this advert. If the position is not a perfect match and you wish to receive other opportunities directly, you can send us your CV anyway via this advert or to jobs[at]itcag[dot]com.
Contact us for further information regarding our company, our positions or our attractive payroll-only-program: .
About us:
ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.