Beschreibung
EpiCX Integration Scrum Master - Agile/Scrum and/or Project Management, Data stewardship, Salesforce, IQVIA or Veeva, Jira, smartsheet, gSuite
Role:
EpiCX, the Global Customer Engagement Program is planned as a 3.5-4 years business and IT transformation program. Its main ambition is to add meaning and value to all Pharma (client) customer interaction through a single, common, customer centric technology ecosystem. Today Pharma (client) customer engagement strategies have been developed by functions (eg commercial and medical), and within geographic regions (US, Europe, Asia-Pacific, Latin America, Middle East, etc.). This has led to fragmentation of insights feedback from customers suggesting the way we approach engagement diminishes the value of our products. In 2018, the decision was taken to integrate the technologies and processes supporting our customer experience into one common platform EpiCX CRM. This change will help us to harness the full breadth of our offering in service of our customers and will mark the shift to the viewing of this data as a strategic asset.
Concerning IT ambitions, the key factors for the program are the reduction of complexity of our global commercial solution landscapes, resulting in a "single source of truth" approach for the commercial and medical ecosystems globally. A cross-functional team representing the commercial, medical and digital/cross channel and informatics has been formed to define the required common capabilities and drive corresponding business/mindset changes to advance our customer engagement approach. The chosen partner will need to work to ensure the team acts and presents itself as one.
This position is part of the EpiCX Program, which is focused on the implementation of the IQVIA OCE CRM solution globally at client. The EpiCX Integration Scrum Master will work closely with the Business and IT colleagues and stakeholders located in Basel and around the world to ensure a successful delivery of the program over the next 2-3 years. This Integration Scrum Master position is part of the EpiCX Global Integration team and will focus on the delivery of an integrated solution to the customers.
Areas of responsibility:
- Sprint planning and organizing the team work across EpiCX work streams
- Define and keep an overview of milestones, tasks and activities
- Follow up on activities and tasks and ensure closure
- Clearing obstacles and establishing an environment where the team can be effective
- Align milestones and activities across multiple WSs
- Participate in Scrum of Scrum meetings and proactively provide updates on risks, issues and impediments
- Coordinate any other activities enabling team collaboration such as preparation and readiness of WS input into product development/enhancements (IQVIA OCE solution) in close collaboration with the Bas
- Preparation and readiness of requirements for product configuration (IQVIA OCE solution) in close collaboration with the Bas
- Input for the Affiliate roll out planning
- Plan and coordinate tasks with the vendor (IQVIA)
- Coordinate planning and OCM-related activities with the EpiCX program PMO
- Coordinate input into the Deployment/implementation stream
- Provide weekly status reports on the progress
- Raise risks, impediments to the WS leads and PMO
Professional and technical requirements:
- 7y experience of working with Agile/Scrum and/or Project Management methodology in successful global projects ideally in a pharmaceutical environment
- Experienced with integration projects and data stewardship processes
- Extensive planning experience. This includes planning with vendors and suppliers and in complex situations
- Knowledge of CRM and cloud-based solutions such as Salesforce, IQVIA or Veeva and a good understanding of data and analytics technology
- Highly developed skills in coaching/leading teams: Builds the right team mindset, ie establishes accountability, supports partnership
- Experience of leading retrospective formats, and handling changes
- Collaborative, listens and cultivates alignment
- Outstanding communicator - written, verbal, diplomatic, can communicate with different cultures
- Excellent written and verbal English
- Finds ways to work efficiently across the workstreams and is able to connect the dots across workstreams and within the WS
- Jira, smartsheet, gSuite
- Pharma Expirience
Reference no: 919775 AD
Role: EpiCX Integration Scrum Master
Industry: Pharmaceutical industry
Workload: 100%
Location: Kaiseraugst, Switzerland
Start date: 16.11.2020
Latest start date: 01.12.2020
Duration: 29.10.2021, with possible extension
About us:
ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.