Beschreibung
We are looking for a Senior Business Manager for support organization (m/w/d) for our customer in Zürich.Weitere Rahmendaten
Einsatzart: Personal leasing
Auslastung: 100 %
Branche: Banking
Your tasks
- You handle 1st & 2nd Level Business Support enquiries with direct client interaction
- Close collaboration with IT 2nd Level Support on global user enquiries along the lifecycle of the customers products
- Coordination and alignment with Product Owners and development teams around the globe as well as incident alignment with all support functions
- You ensure user guidance material, tool manuals and training material in alignment with the product owners and delivery functions
- You diagnose, troubleshoot and support the new solutions with profound data analysis, documentation setup and hands-on support
Must have competences
- You hold a degree in Information Technology, in Business Administration or a related field combined with a high technical background and professional expertise (>5 years)
- A good understanding of IT processes, technology skills as well as a deep understanding of production support operations and platform monitoring activities
- You have at least 5 years prior experience in an IT Production Support, Compliance Operations or Business Integration role
- Your ability to read and understand code, write scripts, query databases and scrutinize dense log files is your appreciated contribution
- Practical skills with Unix, MS Server, Splunk, Tableau and more is your asset
- You communicate fluent in English (oral & written)
Nice to have competences
- Fluent in German (oral & written)
Über uns
Es ist unser Anspruch als Business- und IT-Beratung, erstklassige Leistung und höchste Qualität für unsere Kunden zu erbringen. Daher steht Q für Qualität und _PERIOR, abgeleitet aus „superior“, unterstreicht, dass wir alles dafür tun, erstklassige Ergebnisse für unsere Kunden zu liefern. Wir bieten Partnerunternehmen und Freelancern (m/w/d) umfassende Perspektiven innerhalb unserer eigenen Projekte und unterstützen unsere Kunden als langjähriger Rahmenvertragspartner bei der Besetzung von Projektvakanzen – zeitnah und direkt.
Wir freuen uns auf Ihre Kontaktaufnahme!
Ihr direkter Ansprechpartner bei Q_PERIOR
Fabian Portmann
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