Technical Engineer

Beschreibung

For our client, a leading MedTech company, we are looking for a motivated and ambitous
Technical Engineer

- Start date: 16.10.2020
- Latest start date: 02.11.2020
- End date: One year contract
- Extension: On request and performance
- Workload: 100%
- Remote/Home Office: Load will be discussed in the 2nd interview
- Traveling required: No

Tasks & Responsibilities:

• Full accountability for the timely management and resolution of individual customer complaints
• Applies troubleshooting & problem solving methodology and draws conclusions on individual cases.
• Performs investigations of returned customer products.
• Collaborates with interfaces such as Production, Research & Development, Product Management, Customer Support Centers.
• Assumes responsibility for providing information from cases in order to update product documentation.
• Represents and communicates results of individual cases in interfacing meetings.
• Contributes to the lab organization, maintenance, and planning.

Must Haves:

• Technical orientation, ability to learn new & complex systems and technologies (hardware, software & application)(*****)
• Sense of responsiveness; combining customer focus and service orientation with regulatory compliance(*****)
• Genuine enthusiasm and commitment to problem solving and able to communicate ideas easily to varied audiences(*****)
• Accurate working style, the ability to organize, prioritize, delegate effectively, and to handle multiple tasks in parallel in close collaboration with the other team members.(*****)
• Advanced MS Office user
• English Advanced / German Good

Nice to Haves:
• Degree in engineering, sciences or related field is preferred
• Experience in case handling and/ or medical devices is beneficial