Beschreibung
IT SERVICE OWNER (m/f/d) FOR CHANNELS CONTENT SOLUTIONSPROJECT & ROLE:
For our customer in Zurich we are looking for an IT Service Owner for Channels Content Solutions. IT Channels sector supplies solutions for the needs of our different individual and corporate client segments which vary from a portal offering for institutional clients to e- Banking / Mobile Banking for private clients as well as further trading, mobile solutions and data feed services.
You will be joining a team of three within the group Mobile Solutions & Content Distribution. This role includes the end-to-end responsibility for the IT service for automated content distribution according to specific interfaces and the underlying rule engine(s). You will be responsible for the day-to-day operations and support project streams that are part of a strategic and multi-year digitization program. The goal is to develop a marketing tool which will help Relationship Managers distribute content to their clients, e.g. investment ideas sent to clients' e-Banking as digital content.
The successful candidate possesses the needed "change" spirit to enrich a motivated team in a highly interesting environment and has the drive to implement new initiatives.
YOUR MAIN TASKS AND RESPONSIBILITIES:
- Service planning (lifecycle, service enhancements and continuous improvements)
- Stakeholder management and service coordination with affected partners from Business Product Management, Business Operations and various IT units
- Incident and Defect Management (analysis, proactive tracking and escalation management)
- Analysis of Change Requests, release planning
- Subject matter expert of end-to-end processes, logical and physical architecture
- Service management (SLA/OLA control)
- Service monitoring, availability control, handling of incidents and problem tickets (evaluation, coordination, reporting)
- Maintenance support in terms of lifecycle changes, application documentation, regular controls, statistics, etc.
- Support of test preparation and execution, release support
- Analysis for incidents and defects, tracking and coordination with internal and external providers
YOU HAVE THE FOLLOWING SKILLS AND EXPERIENCES:
- University degree in computer science or similar
- Proven experience within financial industry - solid knowledge of underlying banking processes and data regulatory requirements and wealth management
- Proven experience with enterprise content management solutions for multiple e-channels and its challenges especially regarding mass content distribution, experience with IncaMail
- Proven expert knowledge within the technical integration of content distribution (and underlying campaign management) for various target client groups
- Profound skills within software development
- Experience using XML, JSON and/or HTML(5)
- Experience in web services (REST API)
- You understand the connection between interface and architectures and ideally also worked in object-oriented Web service integration infrastructures and defined interfaces (API)
- Knowledge in containerized solutions (Kubernetes, Docker et al) is a plus
- Experience in server system engineering and configuration is a plus
- Experience in agile project management (e.g. SAFe) is desirable
- Knowhow in banking operations and incident management as an additional asset
- Good skills within application and vendor management
- Proactive, autonomous, persistent
- Highly structured, able to find technical solution approaches, define options and underlying evaluation
- Strong coordination and presentation capabilities
- Fluent English and German language skills spoken and written (C1 upwards)
Reference No.: 919538KW
Role: IT Service Owner for Channels Content Solutions
Industry: Bank / Financial Services
Location: Zurich
Workload: 100%
Start: August 2020 (upon agreement)
Duration: 12 months +possible extension
Should you find yourself suitable for this position then please send us your complete CV using the link in this advert. If the position is not a perfect match and you wish to receive other opportunities directly, you can send us your CV anyway via this advert or to jobs[at]itcag[dot]com.
Contact us for further information regarding our company, our positions or our attractive payroll-only-program: .
About us:
ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT and Life Science candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.