Beschreibung
IT Desktop Support Analyst User Service (m/f/d)
Reference: -en
Start: 08/20
Duration: 5 MM+
Main tasks:
- Working with the given ticket tool Service Now and company-owned Asset Management Tools
- Progressing of Incident and Request Management tickets according to process
- Progressing Asset Management updates according to process
- Participation in IT Welcome Zone Shifts
- Implementation and coordination of hardware, software, network component installations
- Creating and maintaining knowledge articles, operational manuals, user guides and checklists
- Follow-up on hardware, software, network problems and initiation of the corrective actions and escalation procedures
- Performing short training- / consultancy sessions for up to 20 end users
- Contribution in Continuous Improvement processes
- Represent Digital Workplace Services in Project Status meetings
Main qualifications
- Profound experience working in a similar position in a global matrix organization in a regulated environment
- Advanced know-how of the Google gSuite and Windows 10 in an Active Directory Environment (know-how in gSuite will be tested during the interview)
- Experience with and understanding of other technology domains, methods, etc. and their interactions
- Apple iOS / MAC know-how, experience with Mobile Device Management
- ITIL Foundation (v2 or higher)
- Fluent in written and spoken English and German with good presentation skills
- French language skills are an advantage
- Experience in a customer facing role
- Customer friendliness and good communication, eager to learn & develop
- Teamwork skills
- Experience working in an Agile environment (beneficial)
- Experience with ServiceNow (Ticketing System) (beneficial)
- Experience in Project Management (beneficial)
- Experience as IT Trainer (beneficial)
Main advantages:
- A very renowned company
- You will work in an international environment
About us:
IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
My contact at Hays:
My contact person:
Michael Andreas Ochmann
Referencenumber:
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