Beschreibung
Do you like to work and explore multiple, complex IT technologies? Are you a comfortable working with Global teams? Do you have proven ability to solve complex issues, covering both technical and business needs?
Main responsibilities:
* operations Technical Support for various IT related applications with a focus on monitoring tools like Netcool, Moogsoft, AppDynamics, Splunk, BigFix and other automation tools
* managing interface to our L3 support by addressing issues and keeping track of these issues until they are solved
* participation in different projects, eg migrating application onto new Infrastructure, design automations for self-healing
* deploying new Software Releases for the mentioned tools
* create and enhance documentation and training to our clients globally
We are looking for a Monitoring Operations Specialist to join our team. In this role you will be part of a high-performing team of Application Service Operations Experts. You will meet a committed, quality driven and very technical team understanding various tools in the IT area. You will join an international team who operates around the globe. We are completed by a broader team of Operations Support specialists who are focused on L2/L3 support for various other tools supporting the ITIL processes. Beside the supporting capabilities we are developing and supporting various other smaller tools.
Must have:
* very proactive, team player in a global environment
* strong communication skills on a technical and a management level in English
* work experience with Unix systems, basic Scripting knowledge
* elementary understanding of Relational Databases
* prioritise your own workload and work with minimal supervision
* stays calm and keeps focused in hectic situations
Nice to have:
* work experience with Netcool, Moogsoft, AppDynamics, Splunk or BigFix
* worked within Application support for at least 2 years as a L2/L3 support or L3 developer
* hands on experience with RPA tools like IPcenter and Automation Anywhere
* knowledge of JavaScript, Elasticsearch, RabbitMQ and MySQL
* Bachelor's degree in Computer Science or related field
* ITIL foundation v3 certified