Beschreibung
Software Engineer - Genesys
Experis is the global leader in professional resourcing and project-based workforce solutions.
On behalf of our client, a well known financial institution, we are looking for an IT Support Analyst - Genesys Specialist to provide additional support to the Contact Center where clients first contact is received by telephone, Chat, E-mail & Social Media.
Responsibilities
- Take the responsibility for second level IT support regarding General Request, Incident and Problem Management
- Analyze and help solve production issues
- Communicate with Operations, L1, L2, L3 and other stakeholders
- Maintain Knowledge Database to provide on request in a structured way the needed information
- Intense production verification and testing of applications
Technical Skills
- A broad knowledge of the Genesys solution landscape with deep technical skills.
- Excellent experience in how-to integrate Genesys into large and global enterprise environments, including infrastructure projects such as telephony system replacement
- UNIX/Linux system administration know-how
- A dedication to get in touch with IT technology (Servers, databases, files)
- Strong analytical, problem-solving and synthesizing skills (you know how to figure things out)
- The ability to organize tasks and next steps
- DevOps experience as an advantage, but not the must
- A confident communicator who can explain technology to non-technical audiences
- Fluent in English
If you are interested in this opportunity, we look forward to receiving your CV or if you have any questions, contact Jane Leese.