IT Desktop Support Analyst 100% - windows10/AD/gSuite

Basel-Stadt  ‐ Vor Ort
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Beschreibung

IT Desktop Support Analyst 100% - windows10/AD/gSuite

Role:
For our client from the pharmaceutical sector in Basel we are looking for a person with expertise in IT Desktop Support Analyst.

Main Tasks:
* Working with the given Tickettool Service Now and company-owned Asset Management Tools
* Progressing of Incident and Request Management Tickets according process
* Progressing Asset Management Updates according process
* Participation at IT Welcome Zone Shifts (5 hours, 2-3 times per week)
* Experience with and understanding of other technology domains, methods, etc. and their interactions.
* Implementation and coordination of hardware, software, network component installations
* Creating and maintaining of knowledge articles, operational manuals, user guides and checklists.
* Follow-up on hardware, software, network problems and initiation of the corrective actions and escalation procedures.
* Performing short training- / consultancy sessions for up to 20 end users.
* Contribution in continuous Improvement processes
* Represent Digital Workplace Services in Project Status meetings

Requirements:
* 5-7 years of experience working in a similar position in a global matrix organization in a regulated environment
* Advanced know how of the Google gSuite and Windows 10 in an Active Directory Environment (Know-how in gSuite will be tested during the interview)
* Apple iOS / MAC knowhow, experience with Mobile Device Management
* ITIL Foundation (v2 or higher)
* Experience in a customer facing role
* Customer friendliness and good communication and presentation skills in English and German
* Open minded, flexible personality
* Eager to learn & develop
* Sophisticated appearance
* Teamwork skills

Nice to Have:
* Experience working in an Agile environment Experience with ServiceNow (Ticketing System)
* Experience in Project Management
* French language skills
* Experience as IT Trainer

Languages:
* Fluent in written and spoken English and German language

Reference no: 919511NC
Role: IT Desktop Support Analyst 100% - windows10/AD/gSuite
Domain: Pharma
Workload: 100%
Location: Basel, Switzerland
Start: ASAP
Duration: Till 31.12.2020 incl. possible extension

If this position has aroused your interest, please send us your complete dossier via the link in this advertisement. If this position does not fit your profile very well and you would like to receive other positions directly, you can also send us your dossier via this advertisement or to jobs[at]itcag[dot]com.

About us:
ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult is specialized in the placement of IT candidates for contract work. We were founded in 1997 by IT professionals and therefore know how important professional support in project search and work is.
Start
07/2020
Dauer
Till 31.12.2020
Von
ITech Consult AG
Eingestellt
08.07.2020
Projekt-ID:
1944119
Vertragsart
Freiberuflich
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