Beschreibung
NextLink are currently working with a leading pharmaceutical organisation who are seeking a Systems Lead for their Basel offices (remote 1 day a week) on an initial 6-month contract.
Tasks & Responsibilities:
Business Lead for the development and implementation of the unified (medical) IT systems and digital strategy in order to enhance the customer experience and facilitate improved patient outcomes.
Manage and shape Medical systems and platforms to ensure the provision of a coordinated end-to-end foundation for delivering the customer strategy
Manage virtual platforms across digital channels to deliver world-class virtual customer experiences that are part of a fully coordinated multi-channel strategy as business product owner for assigned IT systems and Digital platforms.
Coordinate across other systems providers to ensure a consistent, coordinated and integrated approach to the customer and effective flow of information across multiple disparate platforms
Drive the implementation of the systems and digital strategy in close collaboration with Customer Experience Leads and ensure it is customer-centric and fit-for-purpose to facilitate the delivery of the vision for customer engagement
Canvas insights from multiple sources including technological development, customer strategy and innovative approaches from the industry and beyond in order to inform decisions on business requirements to enable the implementation of the customer engagement strategy
Collaborate with internal partners (eg PDMA, International, affiliates, IT) to ensure decisions on systems provision are made in a customer-centric and holistic way
Spot duplication and inefficiency and drives changes to achieve simplification and improved customer and user experience
Engage multiple internal stakeholders in understanding and delivering the systems strategy in order to create alignment around a unified vision
Create and maintain the Medical digital customer and Patient engagement platforms to complement and enhance in-person customer experiences
Build and procure resources and capabilities necessary to deliver key priorities in line with the systems and digital strategy by influencing internal buyers, such as IT
Engage regularly with other systems providers regarding resource allocation and strategic decisions to make the most of existing resources and assets
Share insights into customer needs and the impact on patient outcomes in order to ensure that decisions are truly customer centric
Coordinate across other systems providers to ensure a consistent, coordinated and integrated approach to the customer and effective flow of information across multiple disparate platforms
Ensure coordination across multiple and disparate platforms to provide the customer an integrated and coordinated experience
Collaborate effectively throughout PDMA to ensure pull through of essential scientific narrative components through various channels and systems
Drive the implementation of the systems and digital strategy in close collaboration with Customer Experience Leads and ensure it is customer-centric and fit-for-purpose to facilitate the delivery of the vision for customer engagement
Adopt a customer-centric view to inform systems provision and challenge entrenched thinking in order to create a bold and impactful approach
Constructively challenge internal partners and customer engagement on how systems and digital engagement can be used to enhance the customer experience and better meet their needs
Must Have Skills:
Experience in system and/or channel design, implementation and management, strong affinity to technology (Digital and IT)
Proven record of leading and driving cross-functional projects
Professional or academic qualifications in a relevant discipline
Has appropriate knowledge of agile methodologies eg scrum, design thinking, lean etc
Interpersonal and partnering skills: proven ability to work effectively and efficiently in cross-functional and Matrix teams
Leadership skills: proven ability to coach, connect, inspire
Optional:
Experience in the pharmaceutical industry, with good understanding of Medical Affairs at a global and affiliate level - candidates with this experience are highly preferred