Beschreibung
For our client, a Swiss Bank, we are looking for a IT Support Analyst - Splunk for a 12 months project (extension intended) in Zurich, Switzerland.
IT Support Analyst - Splunk
- Sector: Banking
- Duration: 12 months, extension planned
- Location: Zurich, Switzerland
Job Description:
Your role
- Are you an expert when it comes to tools like Splunk in a Linux and/or Windows OS environment? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?
- We're looking for a IT support analyst to:
- support the Service & Product Manager across several technical domains
- participate in different projects, including upgrade, migration or client related activities
- ensure workflows, processes, tooling and applications are of the highest quality standard
- contribute expertise to the management of existing and new IT products and services
- define workarounds for known errors and initiate process improvements
- create and enhance documentation and training to our clients globally
Your team
You'll be working in the Splunk team in Switzerland. We provide level 2/3 technical and business support for our Splunk customers. As a Splunk expert, you'll play an important role in keep our Splunk technical environment available and performant for our customers. This includes ServiceNow, Netcool, AppDynamics, IPSoft to name just a few. The Splunk team is complemented by a broader team focused on Service Operations for various other tools supporting the ITIL processes.
Your expertise
- ideally 1-3 years of hands-on experience with Splunk in a Linux and/or Windows OS environment
- proficient with software development tools, such as GitHub, Shell, Powershell, IPSoft
- ability to solve complex issues, good at problem statement analysis and solution design thinking
- track record of influencing senior IT stakeholders and business partners
- confident communicator that can explain technology to non-technical audiences
- capable of understanding client needs and translating this into products and services
- willing to provide on-call support as required
- able to work as part of a global team interacting with client all over the world
- able to prioritize your own workload and work with minimal supervision where required
Please apply online or contact Nadja directly.