Beschreibung
On behalf of our client, an established systems consultancy, we are looking for a 1st Level Support, to support the End Client IT Department. The focus is on Datacenter Technologies covering Networks, Servers, Storage, Back-up and the Virtualization Layer.
1st Level Support (m/f/d)
Reference: -en
Start: asap
Duration: 6 MM++
Main tasks:
- Handle and log support calls
- Perform initial diagnosis and solve standard enquiries
- Assign ticket to 2nd and 3rd level support for escalated problems
- Solve standard Windows Server enquiries (20016 & 2019)
Main qualifications
- Solid experience in Support & Operation functions (1st and 2nd Level Support)
- Windows Server experience (focus on Operations and Support)
- Some knowledge of Virtualisation Layers (Microsoft Hyper-V ; preferably VMware)
- Experience of various backup products (preferably Veeam technology)
- Fluency in the German / English language
Main advantages:
- Possibility of contract extension
About us:
IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
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