IT Desktop Support Analyst

Basel-Stadt, Basel  ‐ Vor Ort
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Beschreibung

General information:
Start date: asap
Workload: 100%
Work location: Basel
Travel: not required
Team: 15 (similar positions)

Tasks & Responsibilities:
- Working with the given Tickettool Service Now and company-owned Asset Management Tools
- Progressing of Incident and Request Management Tickets according process
- Progressing Asset Management Updates according process
- Participation at IT Welcome Zone Shifts (5 hours, 2-3 times per week)
- Experience with and understanding of other technology domains, methods, etc. and their interactions.
- Implementation and coordination of hardware, software, network component installations
- Creating and maintaining of knowledge articles, operational manuals, user guides and checklists.
- Follow-up on hardware, software, network problems and initiation of the corrective actions and escalation procedures.
- Performing short training- / consultancy sessions for up to 20 end users.
- Contribution in continuous Improvement processes
- Represent Digital Workplace Services in Project Status meetings

Must Haves:
- 5-7 years of experience working in a similar position in a global matrix organization in a regulated environment
- Advanced know how of the Google gSuite and Windows 10 in an Active Directory Environment (Know-how in gSuite will be tested during the interview)
- Apple iOS / MAC knowhow, experience with Mobile Device Management
- ITIL Foundation (v2 or higher)
- Fluent in written and spoken English and German language
- Experience in a customer facing role
- Customer friendliness and good communication and presentation skills in English and German
- Open minded, flexible personality
- Eager to learn & develop
- Sophisticated appearance
- Teamwork skills

Nice to Haves:
- Experience working in an Agile environment
- Experience with ServiceNow (Ticketing System)
- Experience in Project Management
- French language skills
- Experience as IT Trainer
Start
ab sofort
Von
SimplyVision GmbH
Eingestellt
03.06.2020
Ansprechpartner:
Sourcing Team
Projekt-ID:
1933403
Vertragsart
Freiberuflich
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