Program Manager: CRM Data Integration in EpiCX Program

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Beschreibung

Role & Background:
For our client in the pharmaceutical sector we are looking for an Program Manager: CRM Data Integration to work with the EpiCX Program. EpiCX, the Global Customer Engagement Program is planned as a 3.5-4 years business and IT transformation program. Its main ambition is to add meaning and value to all customer interaction through a single, common, customer centric technology ecosystem. Today customer engagement strategies have been developed by functions (e.g. commercial and medical), and within geographic regions (US, Europe, Asia-Pacific, Latin America, Middle East, etc.). This has led to fragmentation of insights feedback from customers suggesting the way we approach engagement diminishes the value of our products. In 2018, the decision was taken to integrate the technologies and processes supporting our customer experience into one common platform EpiCX CRM. This change will help us to harness the full breadth of our offering in service of our customers and will mark the shift to the viewing of this data as a strategic asset.

Concerning IT ambitions, the key factors for the program are the reduction of complexity of our global commercial solution landscapes, resulting in a "single source of truth" approach for the commercial and medical ecosystems globally. A cross-functional team representing the commercial, medical and digital/cross channel and informatics has been formed to define the required common capabilities and drive corresponding business/mindset changes to advance our customer engagement approach. The chosen partner will need to work to ensure the team acts and presents itself as one.

The perfect candidate has proven experience as a Program Manager of global Data Integration projects and a background within Pharma / Life Sciences industry. He/she is a self-starting personality used to work with global teams and willing to travel approx. 20% of the time.
Your Main Tasks & Responsibilities:
- Orchestrate and oversees multiple streams/projects within the integration workstream focusing on CRM customer data and reference data integrations
- Drive towards a successful EpiCX go-live in affiliates and global functions
- Track progress of multiple streams linked to Customer Data integration in the CRM context
- Drive clarification of integration scope within the program, with Affiliates and global functions
- Coordinate with EpiCX Product Owners and IT leads to understand affiliate landscape assessments in key areas (data assessment, integration assessment, core process model assessment)
- Understand high level business process to provide guidance on scope, and analysis EpiCX capabilities vs requirements
- Plan end-to-end integrations: timelines, efforts, resources
- Manage proactively dependencies and impediments
- Plan data migration activities
- Oversee team execution in accordance with project plans, tools, and methods, and support resource planning and acquisition
- Effectively manages suppliers/vendor performance
- Oversee the fulfilment of the program and its 'releases acceptance criteria' and test outcomes

You have the following skills and experiences:
- 8yrs of experience in leading customer data projects: BI/analytics/CRM customer data/reference data
- Proven background in leading global integrations projects, at minimum one global program in a similar environment (Pharma / Life Sciences)
- CRM / Customer Master data domain knowledge in Pharma/Life Sciences
- Experience with configuration projects; strong focus on vendor management
- Ability to work globally and to connect global / regional / local needs
- Likes to orchestrates relationships to business colleagues, IT partners, suppliers and vendors
- Understands and knows the analytics market and industry trends as well as best practices
- Very good communicator in English - written, verbal

Nice to haves:
- University Degree in data science, statistics, advanced analytical techniques in science or business management

Reference No.: 919372KW
Role: Program Manager: CRM Data Integration in EpiCX Program
Industry: Pharma
Location: Kaiseraugst
Workload: 100%
Start:
Duration: 12+ mos

Should you find yourself suitable for this position then please send us your complete CV using the link in this advert. If the position is not a perfect match and you wish to receive other opportunities directly, you can send us your CV anyway via this advert or to jobs[at]itcag[dot]com. Contact us for further information regarding our company, our positions or our attractive payroll-only-program: .

About us:
ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT and Life Science candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.
Start
06/2020
Dauer
14/06/2021
Von
ITech Consult AG
Eingestellt
28.05.2020
Projekt-ID:
1931853
Vertragsart
Freiberuflich
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