Support Level 2

Beschreibung

1.1 Description of operation/project and/or scope of work/trainings Application 2nd Level Support

1.5 Operation start (date) 01.03.2020

1.6 Operation end (date) 28.02.2022

1.7 Rate Type Hourly rate

1.9 Level of employment (in %)
within the operation period 100%

2.0 Place of delivery / Place of action Zurich

2. Content requirements
2.1 Description of role and/or function
(e.g. trainer, project lead, etc. ) IT Application 2nd Level supporter

2.2 Brief job description
Task description / definition of delivery standards Supporting IT bank critical applications, monitoring, solving incidents, documentation, bringing improvements to the applications.

2.3 On-call duty Whole Week (seven days in a row)

2.4 Required experience and skills
Absolutely necessary
1-2 years experience in IT application support

Preferable UNIX, Windows, SQL

Preferable ITIL foundation

2.7 Language skills
Absolutely necessary
English

Preferable Basic German skills