Beschreibung
Job Description:
Background This position is focused on manufacturing applications, infrastructure, clients and devices for Drug Product and Drug Substance Manufacturing and Pharma Technical Development.
The perfect candidate is a very service oriented personality with a proven background in a similar environment. Fluency in written and spoken German and English is a must.
Tasks & Responsibilities
Ensure that operational work, project related activities and on-call services are performed according to defined KPIs.
Provide application management and support and ensure operational stability and effectiveness of several Applications
Contribute to the core business and informatics processes and solutions by applying specific knowledge of systems and tools, as well as problem solving skills, to support these processes and solutions
Collaborate with end users to identify needs and opportunities for improved data management and delivery
Resolve or escalate problems for resolution when appropriate
Maintain and develop process and technical knowledge
Must Haves
8y+ of experience in the pharmaceutical industry, as well as in a regulated environment with Computer System (laboratory or manufacturing experience as 2nd level support)
8y+ of experience with business processes in the manufacturing or laboratory environment
Previous experience in system installation and maintenance of operating systems, hardware and peripheral devices eg bar code scanner, printer etc./Technical experience in manufacturing and laboratory systems
Strong technical skills in different operating systems (Windows Server /Windows 7/Windows 10)
Proven CSV Knowledge/ITIL & GxP certification
Validation experience with working in a project environment and in Informatics Service Support and Service Delivery
Excellent communication skills, fluent in German and English
Service oriented attitude, being able to communicate with our customers, also in emergency situations
High social skills, teamplayer