Beschreibung
2nd Level Laboratory / Manufacturing System Supporter - Pharmaceutical - English - German - Basel - Switzerland - ITIL & GxP certification - NextLink Solutions
NextLink is looking for an experienced German and English speaking 2nd Level Laboratory / Manufacturing System Supporter to join our exciting project in Switzerland. Are you looking for new roles and this sounds like a good fit?
General information:
Start date: 16.03.2020
Latest start date: 16.03.2020
End date: 16.03.2021
Extension: possible
Workload: 100
Work location: Basel
Remote: not possible
Travel: not required
Team: 10 (similar positions)
Responsibilities:
• Ensure that operational work, project related activities and on-call services are performed according to defined KPIs.
• Provide application management and support and ensure operational stability and effectiveness of several Applications
• Contribute to the core business and informatics processes and solutions by applying specific knowledge of systems and tools, as well as problem solving skills, to support these processes and solutions
• Collaborate with end users to identify needs and opportunities for improved data management and delivery
• Resolve or escalate problems for resolution when appropriate
• Maintain and develop process and technical knowledge
Must haves:
• 8y+ of experience in the pharmaceutical industry, as well as in a regulated environment with Computer System (laboratory or manufacturing experience as 2nd level support)
• 8y+ of experience with business processes in the manufacturing or laboratory environment
• Previous experience in system installation and maintenance of operating systems, hardware and peripheral devices e.g. bar code scanner, printer etc. / Technical experience in manufacturing and laboratory systems
• Strong technical skills in different operating systems
• Windows Server
• Windows 7
• Windows 10
• Proven CSV Knowledge / ITIL & GxP certification
• Validation experience with working in a project environment and in Informatics Service Support and Service Delivery
• Excellent communication skills, fluent in German and English
• Service oriented attitude, being able to communicate with our customers, also in emergency situations
• High social skills, teamplayer