Beschreibung
The perfect candidate is a very service oriented personality with a proven background in a similar environment. Fluency in written and spoken German and English is absolutely necessary.General information:
Start date: 16.03.2020
Workload: 100%
Work location: Basel
Team: 10 (similar positions)
Tasks & Responsibilities:
• Ensure that operational work, project related activities and on-call services are performed according to defined KPIs.
• Provide application management and support and ensure operational stability and effectiveness of several Applications
• Contribute to the core business and informatics processes and solutions by applying specific knowledge of systems and tools, as well as problem solving skills, to support these processes and solutions
• Collaborate with end users to identify needs and opportunities for improved data management and delivery
• Resolve or escalate problems for resolution when appropriate
• Maintain and develop process and technical knowledge
Must Haves:
• 8y+ of experience in the pharmaceutical industry, as well as in a regulated environment with Computer System (laboratory or manufacturing experience as 2nd level support) ()
• 8y+ of experience with business processes in the manufacturing or laboratory environment ()
• Previous experience in system installation and maintenance of operating systems, hardware and peripheral devices e.g. bar code scanner, printer etc. / Technical experience in manufacturing and laboratory systems ()
• Strong technical skills in different operating systems ():
• Windows Server
• Windows 7
• Windows 10
• Proven CSV Knowledge / ITIL & GxP certification (****)
• Validation experience with working in a project environment and in Informatics Service Support and Service Delivery
• Excellent communication skills, fluent in German and English
• Service oriented attitude, being able to communicate with our customers, also in emergency situations
• High social skills, teamplayer