Beschreibung
Service Desk Analyst
My client who are a large financial institution based in Zug are recruiting a Service desk analyst to support the day to day queries and jobs using their central ticket system (Service Now).
Responsibilities:
- Ticket Management (ServiceNow); Opening/Re-Assigning/Chasing/Auditing/Authorising/Resolving
- Providing full phone, desk side, remote support during open office hours User Administration (Active Directory, Exchange); New Starter/Leavers/Transfers/Password Resets/Account unlocks/Printer configurations/Mobile Phone Setup/Floor Walks/E-mail release/Active Directory administration/web-based account administration.
- Software Deployment; Altiris (Windows Clients); Device Enrolment Program
- Primary Investigation/Info gathering - Workspace/Production website environments
- Data Backup, migration and recovery - Virus Scanning/Encrypted USB Drives/SFTP and Encrypted e-mail
- Running an IT Introduction Presentation & ensuring all training material is relevant
- Responsible for end user training
- Consumable Maintenance - Order management of peripherals and Asset Management
- Meeting space IT maintenance - Maintain all IT equipment in training and meeting room and be responsible for both audio and visual displays
- User Desk Moves- Working with Logistics/Facilities and Network teams to ensure all user moves are completed without incident
- Assistance of Incident Management & Major Incident- Effective 1st Line Triage of workspace incidents
- Bespoke software administration
- Liaising with 3rd party vendors
- Travel to remote office locations, providing on-site support
Required Experience
- At least 2 - 3 years of experience in a Service Desk/Technical Support role
- Managing change within a fast paced, live production environment
- Proven problem solving and analytical skills
- IT support qualification and/or extensive experience
- Excellent customer service skills
- Excellent knowledge of Windows 10
- Experience in managing and supporting deployment tools, such as Altiris
- Experience of using the following; Active Directory; Microsoft Exchange; ITSM Tool (ServiceNow)
- Proficient skills in the Microsoft Office Suite
- Fantastic team player, also able to work well as part of a distributed team of analysts
- Executive level relationship management
- Experience of AV support, such as video conferencing, corporate events
Nice to have
- ITIL v3 foundation qualification
- Knowledge of MAC OSX Operating systems
- Experience of Scripting/coding, for example PowerShell
- ServiceNow Administrator
- Financial sector experience
Please click apply or send your CV directly to (see below)