Application Service Manager / Application Support Analyst

Vor Ort
11 Monate (Verlängerung möglich)
Bechtle IT-Services
flag_no Schweiz
Jean-Pierre Davoli

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Within Bechtle Switzerland, Bechtle IT Services is the specialist for IT Skills Management. We are supporting the IT-organization and IT-projects of our customers with qualified personnel, at the right time and with the appropriate amount of skilled resources.

For one of our customers, a well known pharmaceutical company, we are urgently looking for an experienced


Operational responsibilities:

Manage the operation and support:
• Oversee all support activities (e.g. Level 1 & 2 customer support, timely resolution of incidents, open problems, ongoing change implementation, communication to customers) and act as the Development Informatics contact point for escalations, application problems and enhancement requests
• Manage efforts for Major Incident and Emergency Changes Handling
• Coordinate with the System Owner planned or actual service outages, information and communication to application end-users
• In close collaboration with the System Owner sustain a strong Super User community
• Ensure that all Service Management processes are followed
• Manage customer expectations by adhering to agreed priorities
• Support IT Account Manager to ensure solutions and resolutions are aligned with overall customer strategy
• Ensure technical problems are resolved in a timely (SLA) and cost-effective manner.
Manage maintenance and application optimization:
• Ensure that regular system health checks (trend analysis, business value, future challenges, risks) are executed and proper application monitoring is in place
• Ensure that application specific information/data used in Development Informatics internal tools (e.g. for Incident-, Problem-, Change-Management) is always up to date
• Recommend application changes to System Owner (e.g. due to technical/technology reasons)

Required skills:

Technical Skills:
• Experience/Knowledge in Linux administration (RHEL 4/5) required
• Expertise with High Performance Computing (HPC) Clusters and/or scientific computing and applications required
• Experience in Job Scheduling/Queuing systems (e.g. SGE, LSF, PBS) required
• Expertise in Linux application and software installation required
• Scripting and programming experience required (eg. Shell, Perl)
• Experience in Clearcase and Subversion usage desired
• Experience in LAMP (Linux, Apache, mySQL, PHP) desired
• Experience with Java web applications (Tomcat, JBOSS) desired
• Experience in VMware ESX management desired

Communication Skills:
• Excellent verbal and written communication skills (fluent English is mandatory)
• Ability to work in a multi-cultural global environment
• Share knowledge, train, and educate the organization’s end user community

Other Skills:
• Should have the ability to get up to speed quickly (work environment technologies)
• Should be self-motivated and have the ability to work through hurdles with minimal supervision.
• Knowledge of GxP policies and procedures, qualification and validation of computer systems (IQ/OQ/PQ process) desired
• Familiarity with ITIL processes desired
• Ability to multitask.
• Ability to proactively identify risks and provide mitigation solutions
• Detail oriented
• Analytical and problem-solving capabilities
• Exceptional customer focus
• Experience supporting scientifically focused users (analytics) a plus

For further information or to apply, please send your documentation to:

preferably indicating your tariff per hour (all-inclusive) at the same time. Thank you!

We are looking forward to meeting you.

Bechtle IT Services
CH-4153 Reinach