Application Service Manager / Application Support Analyst

Vertragsart:
Vor Ort
Start:
02.2011
Dauer:
11 Monate (Verlängerung möglich)
Von:
Bechtle IT-Services
Ort:
Basel
Eingestellt:
06.01.2011
Land:
flag_no Schweiz
Projekt-ID:
186050

Warning
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
Sie finden vakante Projekte hier in unserer Projektbörse.
Within Bechtle Switzerland, Bechtle IT Services is the specialist for IT Skills Management. We are supporting the IT-organization and IT-projects of our customers with qualified personnel, at the right time and with the appropriate amount of skilled resources.

For one of our customers, a well known pharmaceutical company, we are urgently looking for an experienced


APPLICATION SERVICE MANAGER / APPLICATION SUPPORT ANALYST
---------------------------------------------------------------------------------------------------


Operational responsibilities:

Manage the operation and support:
• Oversee all support activities (e.g. Level 1 & 2 customer support, timely resolution of incidents, open problems, ongoing change implementation, communication to customers) and act as the Development Informatics contact point for escalations, application problems and enhancement requests
• Manage efforts for Major Incident and Emergency Changes Handling
• Coordinate with the System Owner planned or actual service outages, information and communication to application end-users
• In close collaboration with the System Owner sustain a strong Super User community
• Ensure that all Service Management processes are followed
• Manage customer expectations by adhering to agreed priorities
• Support IT Account Manager to ensure solutions and resolutions are aligned with overall customer strategy
• Ensure technical problems are resolved in a timely (SLA) and cost-effective manner.
Manage maintenance and application optimization:
• Ensure that regular system health checks (trend analysis, business value, future challenges, risks) are executed and proper application monitoring is in place
• Ensure that application specific information/data used in Development Informatics internal tools (e.g. for Incident-, Problem-, Change-Management) is always up to date
• Recommend application changes to System Owner (e.g. due to technical/technology reasons)


Required skills:

Technical Skills:
• Experience/Knowledge in Linux administration (RHEL 4/5) required
• Expertise with High Performance Computing (HPC) Clusters and/or scientific computing and applications required
• Experience in Job Scheduling/Queuing systems (e.g. SGE, LSF, PBS) required
• Expertise in Linux application and software installation required
• Scripting and programming experience required (eg. Shell, Perl)
• Experience in Clearcase and Subversion usage desired
• Experience in LAMP (Linux, Apache, mySQL, PHP) desired
• Experience with Java web applications (Tomcat, JBOSS) desired
• Experience in VMware ESX management desired

Communication Skills:
• Excellent verbal and written communication skills (fluent English is mandatory)
• Ability to work in a multi-cultural global environment
• Share knowledge, train, and educate the organization’s end user community

Other Skills:
• Should have the ability to get up to speed quickly (work environment technologies)
• Should be self-motivated and have the ability to work through hurdles with minimal supervision.
• Knowledge of GxP policies and procedures, qualification and validation of computer systems (IQ/OQ/PQ process) desired
• Familiarity with ITIL processes desired
• Ability to multitask.
• Ability to proactively identify risks and provide mitigation solutions
• Detail oriented
• Analytical and problem-solving capabilities
• Exceptional customer focus
• Experience supporting scientifically focused users (analytics) a plus


For further information or to apply, please send your documentation to:



preferably indicating your tariff per hour (all-inclusive) at the same time. Thank you!

We are looking forward to meeting you.

Bechtle IT Services
CH-4153 Reinach