Beschreibung
• Role - Project Manager• Location – Zurich
• Contract Duration – 9 months
• Start Date – 2nd Jan 2020
• Language Requirement – German and English fluency
Please Note – German skill is mandatory
Mandatory Skills :
? HW Desktop/Network, Windows Environment, VDI Environment Applications trouble shooting skills
? Production Support Process /ITIL
? Clear understanding about Infrastructure network environment
? German and English language skills (French, Italian is an advantage)
Job Details:
We are looking for someone who can:
– support the Service & Product Manager across several technical domains
– manage support requirements into new projects, on-board new applications into the Support team
– uphold high standards for timely issue resolution
– conduct post incident reviews to ensure root cause is identified and sustainable solutions are implemented
– define workarounds for known errors and initiate process improvements
– contribute expertise to the management of existing and new IT products and services
Your team
You will be working in the Technology Service Desk Switzerland in Basle. We are aligned to allUBS Business in Switzerland (Red & Green Zone) and are responsible for providing Desktop Support in a 12x5 model.
We cover all services for core/complex HW & SW incidents that cannot be resolved by the L1 teams remotely as well as for all incidents which contain CID data, PID data, policies or for which Local Admin Right is needed. This includes coordination of repairs and replacements. Escalation to L2/L3 functional teams if necessary. Furthermore, we act as Subject Matter Expert for solving complex issues, escalations, onboarding, testing, etc.
Your experience and skills
You have:
– a natural ability and keen interest to solve complex issues
– familiarity with incident lifecycle and agile support methodologies
– familiarity with following support services: HW desktop/notebook, Windows environment, UBS Core applications, specific UBS network knowledge, DTP and A3 platform(s)
– German and English language skills (French, Italian is an advantage)
– clear understanding about UBS infrastructure network environment
– experience in working with (as a) bank client advisor or business Backoffice employees