Beschreibung
For one of our Zurich based client, a ServiceNow Customer, we are urgently looking for an experienced ServiceNow Administrator with DevOps skills for a long-term contract.Responsibilities:
• Resolve escalations received through ticketing system, emails, and/or phone calls in a timely manner.
• ServiceNow administration such as: gathering and analysis, solution design, development task management, quality assurance and release methodologies and regular maintenance
• Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
• Provide technical support for application users and other teams who are involved in ITIL Concepts
• Identify system deficiencies and recommend solutions
• Maintenance and continuous improvement of the processes, standards, policies, working methods and tools
• Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
• Ensure tool configuration consistency across development, QA, and production environments
• Reduce or eliminate repetitive tasks through the development of monitoring, automation, and training of support staff.
• Participates in creating and developing standards, best practices, support guidelines and procedures
• Participate in ongoing production support and end user support
Qualifications:
• Professional experience in ServiceNow platform as an Administrator/Developer on an enterprise-wide, multi-tier ServiceNow production environment.
• Strong working knowledge of ServiceNow core architecture, especially modules such as: Service Catalog, Change/Incident/Problem Management, CMDB, Knowledge Management, Performance Analytics, Mobile App
• Experience in requirements gathering and analysis, solution design, development task management, quality assurance and release methodologies
• Experience integrating ServiceNow with third-party tools (Perspectium, Plat4mation)
• Knowledge of Web technologies like HTML, CSS, XML, JavaScript, REST API
• Perform monthly release updates on weekends
Start: ASAP
Duration: 1+ year
Languages: English, German is a plus
Are you interested? I am looking forward to hear from you!
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